Pauline Wilson | UK

Pauline Wilson | UK

Title: Operations Director

Company: Virgin Holidays

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Our customers are not our first priority


Pauline Wilson talks about how the founding father of the brand’s words and the leadership style today, continues to influence and shape the customer experience at Virgin Holidays.

About the speaker

Pauline has over 20 years of operational and customer service experience in the travel industry. 

She joined Virgin Holidays in 2005 and held a number of senior management positions prior to her current role of Operations Director, where she is responsible for leading her team to deliver an outstanding customer experience both in the UK and overseas – with the vision to be the most loved travel company.

Prior to joining Virgin Holidays, Pauline worked for a number of leading travel brands and is a Board member of the Branson Centre of Entrepreneurship Caribbean and also the charity, Ideas Foundation.

Pauline will be speaking at: