Learn more. Add value. Deliver better service.
The CEW customer experience event includes a Master Class coupled with practical hands-on keynotes, case studies and presentations. Plus, it also provides Continuing Professional Development Certification.

People

The anatomy of a successful Customer Success Team in relation to the overall business staffing levels, as well as skills and knowledge needed by the team members.

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Process

Customer Success Program models detail activities of the Customer Success team - tasks including outcomes and effects on Customer Retention and Relationship Optimization.

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Technology

Digital transformation systems and tools necessary to implement a Customer Success Program with a strong focus Data Analytics, Machine Learning and Artificial Intelligence.

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Masterclass

Now a Master Class is included in the CEW program to teach, discuss and detail various components of an effective Customer Success Management programme.

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Key take-aways from our customer experience events

   A genuine opportunity to improve business success

CEW is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.

   Attendees at our Customer Experience events will take home:

A far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business. They will also learn:

  • Strategies for customer success teams and executives;
  • Study how to adopt and manage the perceptions of a team’s role from a customer’s point of view and within an organisation;
  • Gain an understanding of revenue streams and profitability;
  • Brainstorm and gain insight into the acquisition, analysis and effective use of data for customer relations.
  • How to ensure customers succeed in using their products or services.

It is important to appreciate that the ultimate goal of any business is for its customers to be happy – and this is achieved by ensuring that they feel they are being listened to when they communicate with your organisation, and that they are receiving value when they engage with your business; all with the least possible effort. With this in mind, ask yourself: Can I really afford to miss out on attending CEW?


Leading speakers reveal their own customer experience insights

Just some of the CX speakers you'll find at our customer experience events around the world

Colin Iles | South Africa Global Ambassador OpenExo | CEO The Equino... Emergent Africa | Colin Iles

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Dayoán Daumont Customer Experience & Digital Transformation Ogilvy Consulting

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Dr Nicola Millard | UK Customer Insights & Futurology BT

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Martin Lucas | UK Chair and Facilitator for the Customer Exp... Gap in the Matrix

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Willem Gous | South Africa Founder The Human Entrepreneur

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Brett StClair CEO and Co-Founder Teraflow.ai

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Mohamed Latib | USA Founder & CEO CX University

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Adrian Swinscoe | UK Best-selling author, Forbes contributor, i... How to Wow

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VIEW ALL OF OUR CUSTOMER EXPERIENCE SPEAKERS

See the fantastic feedback we receive

Carolyn Delehanty

E-on | CEW Birmingham 2018

Wow, this was a great conference! The Focus Group clearly put a lot of thought into the speakers they select. A wide breadth of CX topic were covered meaning everyone took away multiple learnings regardless of where they are in their CX Programme. The speakers were a great standard too - very articulate and brought their points to life with lots of real life examples. Finally, the networking I got from this will be so useful - especially as it was in the midlands where I live and work. Thanks for putting on such a great event!



Brands that attend our events and receive CPD Certification



The amazing partners we work with to support our events