CUSTOMER

EXPERIENCE

WORLD

AFRICA 2019

INNOVATION BUILDER WORKSHOP

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Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

Brian Dennis | Keynote Speaker

Keynote Speaker | Author | Customer Servic...

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Robin Pullen | South Africa

Event Chair
Get Activated!

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Mohamed Latib | USA

Founder & CEO
CX University

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Adré Schreuder | South Africa

Chief Visionary Officer
Consulta

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Andrew Lawson | UK

Chief Product Officer
Zopa

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Antonia Oakes | South Africa

Head Customer Experience
Old Mutual Insure

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Bodibe Sebolai

Head of Client Value Proposition
Nedbank Insurance

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Chantel Troskie | South Africa

Head of Customer Experience Applications
Oracle

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Clint Payne | South Africa

Senior Manager, Customer Experience
MultiChoice

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Colin Iles | South Africa

Global Ambassador OpenExo | CEO The Equino...
OpenExo, ABSA & The Equinox Innovation Centre

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Emma Perkins | UK

Head of Customer Experience EMEA
Experian

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Fred Roed

CEO & Founder
Heavy Chef

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Julia Ahlfeldt | South Africa

Certified Customer Experience Professional

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Richard Thornber | UK

Chief RCS Business Messaging Ecosystem Eva...
Google

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Sarina de Beer | South Africa

Director: Client Experience
Ask Afrika

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Willem Gous | South Africa

Founder
The Human Entrepreneur

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Yugesh Frylinck | South Africa

Technology Stream Chair
The CX Group

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