With more than 20 years’ specialising in Customer Experience research, Network Research has developed a clear understanding of what motivates customers and how organisations can better engage and reward them. Through independent ownership, Network is not wedded to products or frameworks for evaluating customer relationships – instead, we prefer to deliver bespoke solutions that reflect our individual clients’ needs.
We understand customers. We’re experts in measuring and understanding customer experience including satisfaction, loyalty and Net Promoter Score, and know how to act on these to ensure the best returns on customer acquisition, retention and value.
Our experience has also given us a view on how best to research all elements that impact customers along every journey stage, from the market offering to branding and communications, to pricing and NPD.
For more information, visit: www.networkresearch.co.uk