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Olivier Mourrieras is a regular business panelist and conference facilitator. He has spent over 12 years in shaping and delivering market leading customer experience strategies for companies in the top half of the Fortune 500 ranking.
From laying out foundations to building sustainable capabilities, Olivier Mourrieras shares his insight on what it takes to put the customer at the heart and deliver change with spectacular results. Among others, the Orange and E.ON stories are used as best practice cases by leading consultancy and analysts firms globally.
Olivier is founder of CX-impact, serves as Board Advisor at TribeCX and is member emeritus of the global NPS Loyalty Forum.
Olivier’s background in customer facing operations brings a very human, empathetic and pragmatic touch to his energizing stories that will leave the lasting memories you want your audience to remember.
Olivier will be speaking at:CEW LONDON CEW BIRMINGHAM