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One of the most significant shifts in human behaviour is also one of the most recent, our collective evolution to a global species of Phono Sapiens. Anything that can be done on a mobile device usually is. This rapid adoption of new technology has profound implications for customer experience, particularly around what customers think of as a good CX.
Companies don’t just compete on pricing and product, in our hyper personalized mobile-first world, CX is the main battleground for the hearts, mind, and wallets of the Phono Sapiens consumer. This stream will empower delegates to leverage the right tech to provide the best CX possible today for customers and employees alike. Expect rich interactive sessions packed with essential takeaways to future proof your business.
Following an idiosyncratic “portfolio career” in music and technology, Oisin Lunny is today (mostly) a public speaker and event MC.
He has chaired, moderated and given keynote presentations at over 200 conferences in every corner of the world, including TEDx and six times at SXSW.
He is a regular contributor to Forbes, has written extensively in The Guardian, and other media appearances have included CNN Business News, CNN World Business Today, BBC Radio One, BBC Click, BBC World Service, The Observer, The Telegraph, Customer Experience Magazine, Business Reporter, The Drum, Tech Week Europe, IT Pro Portal, Mobile Marketing and CMO.com.
Oisin is Chief Evangelist at OpenMarket and Music Editor of PHOENIX Magazine, sits on advisory boards for SXSW, DMWF, DTS and CXFO, and was named the #5 most engaged marketer in the UK by LinkedIn.
He maintains a parallel profile as a film composer, producer, and DJ. Some of his creative career milestones include: a UK top 30 hit, a #1 Club hit, collaborations with Gangstarr & Sinead O’Connor, supporting Depeche Mode & U2 live, and composing music for films such as After The Dance, Men Of Arlington, 50 Shades of Gay, Mean Machine and Human Traffic.