You are here: Speakers / Oisin Lunny | UK
One of the most significant shifts in human behaviour is also one of the most recent, our collective evolution to a global species of Phono Sapiens. Anything that can be done on a mobile device usually is. This rapid adoption of new technology has profound implications for customer experience, particularly around what customers think of as a good CX.
Companies don’t just compete on pricing and product, in our hyper personalized mobile-first world, CX is the main battleground for the hearts, mind, and wallets of the Phono Sapiens consumer. This stream will empower delegates to leverage the right tech to provide the best CX possible today for customers and employees alike. Expect rich interactive sessions packed with essential takeaways to future proof your business.
Oisin Lunny has hosted, moderated and given keynote presentations at over 200 conferences in every corner of the world, including TEDx, MWC and six times at SXSW. He is known for reliably owning the stage as an experienced event MC, and facilitating vibrant discussion with senior leaders from industry, technology, culture and government.
An award-winning marketer, mobile expert, and journalist, Oisin is a regular contributor to Forbes.com, has written for The Guardian and been featured on CNN, BBC, The Observer, The Telegraph, Business Reporter, The Drum and CMO.com. He is also the editor of Adrian Swinscoe’s new book Punk CX. His professional experience includes roles as Global Product Manager, Country Manager, Technical VP and Chief Evangelist. Today he is the Professor of UX Driven Business at Barcelona Technology School, where he is also a member of the Academic Board.
Oisin has joined advisory boards for SXSW, The Economist Big Think, Customer Experience World, Digital Marketing World Forum, Dublin Tech Summit, Music X Tech Experience and the Customer Experience Foundation. He was named the #5 most engaged marketer in the UK by LinkedIn, Top Twitter Influencer in Mobile Technology by Technopedia, and Top Thought Leader in Mobile by mCordis.
Oisin is also the music editor of London fashion and lifestyle magazine PHOENIX and maintains a parallel profile as a composer, producer, and DJ. His decades of experience in the creative industries enables him to bring insights from the world of music into entertaining keynotes about the art of networking and CX leadership. His first band had a UK top 30 hit and supported Depeche Mode and U2, while his solo music has been featured in films The Mean Machine and Human Traffic. He also composed the original scores for documentaries After The Dance, Men Of Arlington and 50 Shades of Gay.
Oisin will be the Technology Stream Chair speaking at:CEW JOHANNESBURG CEW BIRMINGHAM