Mark Angus

Title: CEO & Managing Editor Company: Knowledge Executive &

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Networker, researcher and strategist, Mark Angus is the CEO & Managing Editor of Knowledge Executive & a Pan African-to-global research & media firm launched in 1993.

Mark has presented as a marketing professional, editor, researcher and futurist at many local and global conferences and events including for organisations such as the IDC, The Luxury Marketing Council, Marketing Mix and IBM. 

Since the company's inception, Mark has overseen and directed the publishing and production of:
Knowledge Executive Business & Market Intelligence Reports 
Knowledge Executive Customer Centric Relationships Report
Knowledge Executive Mobile CRM Report
Knowledge Executive Social CRM Report
Knowledge Executive Market Intelligence for BPO, Social & Marketing Businesses
Knowledge Executive B2B Marketing Report

Commissioned research reports and journals have been produced for organisations such as AdCorp, BMW, Gauteng Growth Development Agency (GGDA), IBM, Innovation Group, Microsoft,  and Trade & Investment KZN. The company is currently researching and authoring The Global CX Intelligence Compendium of Reports. 

In 2016, Knowledge Executive partnered with Treehouse.Global to launch a global-to-local, cross-media platform & digital broadcasting network that includes a content catalyst site, digital magazine, and social media platforms. 

In addition to his background in publishing and marketing, Mark has extensive experience and qualifications in journalism, research methodologies, data analyses and modelling, digital & social marketing and mass media communications. He is a published author of a children’s book, with a fictional adult novel currently under review. 

Outline keynote

 9:30am - 10.00am

Global CX Trends & Innovations

What The People Say – Insights

Digitisation, robotic process automation, artificial intelligence (AI), virtual reality (VR) - these are just some of the technologies and trends that have revolutionised the Customer Experience (CX) landscape. Now envision the next 10 – 20 years. Scary, isn’t it?

In 2017, over 50% of global C-Levels expect their industries to be substantially transformed by digitisation. What innovations should your organisation be aware of in order to touch your customers - in meaningful and beneficial ways - at warp speed? What are the latest CX forecasts, predictions, trends and statistics for 2017, and beyond?

Knowledge Executive & are currently researching and authoring The Global CX Intelligence Compendium of Reports and we’ll share the latest, breaking trends with you at Customer Experience World including:

  • 2017-2018 Customer Experience Trends & Predictions
  • Digital & Techno Inventions & Innovations of The Future
  • Employee Experience (EX) & Best Practices
  • The Path to 2020

Pens ready? Laptops charged? Get ready to take a trip back to the future of CX.