Laura Brown

Title: Retail Director Company: Harrods

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Laura is the Retail Director for Harrods, responsible for the sales, service, standards and customer experience. She has overall responsibility for the retail sales and management teams and the day-to-day operations of the store, along with working in partnership with other areas of the business on various projects, all of which ultimately aim to improve the customer experience.

With over twenty years’ experience in retail management, Laura is an inspirational and motivational leader who works collaboratively across the business and takes pride in delivering results through developing high performing teams and individuals. She is an experienced coach and mentor and devotes time to helping others challenge themselves, develop their skills and reach their own personal potential.

Laura has worked in Harrods for over ten years in total, returning in 2014 as Retail Director after working for Value Retail as the Senior Retail Director for Bicester Village, UK and Kildare Village, Ireland.

Previous Harrods positions that Laura enjoyed include; General Merchandise Manager for Fashion Concessions, Divisional Sales Manager for Women's & Children's and Special Projects Manager. Prior to this she worked for Kurt Geiger for eight years managing stores including Regent Street, Bond Street, Selfridges and Harrods.

Outline keynote

 4.00pm - 4.30pm

Employee Engagement and the impact on customer experience

“If you take care of your employees, they will take care of your clients” Richard Branson

Harrods has been named the top-ranking consumer retailer in this year's Glassdoor's Best Places to Work 2017, based entirely on feedback from our own employees!
Harrods ranks number 4 on LinkedIn’s top companies list in the UK and was awarded the exclusive Top Employers United Kingdom 2017 certification.

Laura Brown, Harrods Retail Director will talk about how they have achieved this status and the impact it has had on their people, their clients and their results.



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