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Jeroen Kuiper is one of the founders of Allsecur, a very successful direct car insurer in the Dutch market.
Allsecur, part of Allianz Benelux, was founded in 2008 and disrupted the market by cracking the paradox between product, price and an ultimate digital customer experience.
As general manager, Jeroen is passionate about innovation and leveraging the latest technology to create new business models to better align with customer needs. In his former job, Jeroen worked as a program manager on a strategic project with Achmea, the largest direct insurer in the Netherlands.
Jeroen will share his experience in deploying a true omni-digital customer care strategy. He will explain how he selected the right channels (social media, chat, email and messaging), implemented them to properly reply in a timely manner across all of them, and how he integrated chatbots to improve efficiency.
Jeroen will be speaking at:CEW LONDON