Speakers

All of our speakers are experts in their field. For every event we hand pick a number of speakers who can share the cutting edge trends in the industry as well as speakers who can share their stories on how they achieved success.

See our speakers for our upcoming events:

CEW Johannesburg 2016

Craig Lee CX Transformist, Speaker, Advisor and Coach TribeCX

Craig helps organisations improve business results by challenging the way we think and transact with custom...

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Yaron Assabi CEO Digital Solutions Group

Yaron is CEO of Digital Solutions Group and Chairman of the South African Mobile Marketing Association (MMA...

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Ian Mann Managing Director Gateways

Ian is the founder of Gateways Business Consultants, a boutique consultancy specializing in leadership and ...

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Tanja Hichert Futures/Foresight Practitioner Hichert & Associates

Tanja is a futures/foresight practitioner specialising in scenario planning, horizon scanning, scenarios fo...

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Alan Quinn Head of After Sales Wesbank

Alan helped launch companies including PruHealth, Discovery Insure and AIA Vitality. Since then Alan has wo...

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Charlene van Zyl Managing Executive: CRM, Loyalty & Insights Vodacom

Charlene holds two honours degrees and an M.Com in strategic management focussing on achieving a sustainabl...

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Colin Browne Organisational culture and employee engage... Happy Sandpit

Colin heads up Happy Sandpit, a South African organisational culture consultancy, which helps organisations...

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Duncan Wallace Managing Partner EMEA Treehouse Global

Duncan specialises in ‘Direct Channel Solutions & Strategic Operations’ and has over 25 years experience as...

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Ebrahim Mohamed Commissioner NCC

Ebrahim is Head of the NCC, a schedule 3A public entity of the Department of Trade and Industry (dti), resp...

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Gustav Piater Marketing & Sales Director AIGS

Gustav joined AIGS as Sales and Marketing Director 18 months ago just as AIGS had started engaging with Del...

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Ica van Eeden Chief Customer Officer – Customer Channels... Barclays Africa

Ica is an internationally recognized expert in the art and science of Customer Experience (CX) transformati...

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Jerry Lieveld CEO & Chief Creative DARE TO DIFR

Jerry Lieveld has always been passionate about user experience and product design; in the early days from a...

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Keith Pearce Vice President, CX Evangelist Genesys Telecommunications Laboratories

Keith brings almost 20 years of experience working in the Customer Experience industry, from start-ups to l...

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Lance Peppler | ThinkTank Host Senior Sales Consultant - CRM Oracle South Africa

Lance has facilitated several company Journey Mapping engagements both in Johannesburg and Cape Town which ...

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Marije Gould Vice President Marketing EMEA

Marije is the Vice President of Marketing EMEA at Verint Systems. Supporting Verint’s portfolio of Enterpri...

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Marno Boshoff Culture Evangelist King Price

Marno has been helping organizations to strategies and formulate a Master Plan of their dreams and visions ...

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Mathew Keegan H/O Customer Service Kano

An early employee at Kano, Mathew's philosophy has always been to provide magical experiences for customers...

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Michel van Woudenberg Vice President, Cloud Applications Develop... Oracle

Michel is responsible for carrying market requirements back to the CX application development teams, and is...

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Patrick Kayton CEO Cognician

Patrick has spent most of his career putting ideas into people’s heads. In 2004 he co-founded Bright Sparks...

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Rick Parry CEO Delight at Work

After 37 years in the IT Industry, 19 of them in Software, Rick finally gets the chance to focus on his "pa...

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Simon Cranswick MD Anana Africa

Simon has been involved in the Customer Interaction Management/CRM/CEM space for the last 21 years from a c...

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Tim Matthis Founder and Advisor Genex Insights

Tim merged TMS research and 30x30 into Genex Insights to form one of the only true end-to-end, Market Resea...

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Venessa Chetty Executive JD Group

Having served in many roles in the Government, Retail and Banking Industries, Venessa has extensive knowled...

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CEW London 2016

Yossi Erdman Head of Brand & Social Media AO.com

Yossi joined ao.com 4 years ago to maintain a small Facebook page with 2,000 fans. Although White Goods mig...

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Andreas Thorslund Principal NPS Manager, Customer Research a... TSB

Andreas looks after the NPS team and is dedicated to ensuring all TSB partners have the insight needed to d...

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Andrew Curry Director The Futures Company

A director of The Futures Company, Andrew is managing editor of the company’s thought leadership programme,...

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Graeme Gabriel Strategic Workforce Optimisation Consultant Verint

Graeme’s experience stretches back over 20 years, at nearly every level including agent, Team Manager, Back...

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Guy Stephens Salesforce Social Customer Care Consultant IBM

Guy helps businesses and organisations navigate through their own social customer care journeys frequently ...

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Jan Smets Customer Care Director bpost

Jan Smets joined bpost in 2008, to head the residential contact centers for both bpost and bpost Bank. Betw...

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Jerry Lieveld CEO & Chief Creative DARE TO DIFR

Jerry Lieveld has always been passionate about user experience and product design; in the early days from a...

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Johann Schradt Director - Strategy & Service du

Johann has over 20 years of experience in the Telecommunications industry working on major business and IT ...

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Marno Boshoff Culture Evangelist King Price

Marno has been helping organizations to strategies and formulate a Master Plan of their dreams and visions ...

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Matthew Draper Commercial Director Network Research

With 25 years in customer experience research under his belt on both sides of the pond, Matt is responsible...

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Michael Brandt Group Vice President ABB Group

Michael studied at the University of Zurich, Switzerland and is now Head of ABB’s Customer Loyalty program ...

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Nina Barakzai Head of Data Protection and Privacy Sky

Nina Barakzai Group Head of Data Protection & Privacy for the Sky UK group of companies, handling all aspec...

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Peter Sinden Director of Sales and Service LV=

From an early career with Lloyds TSB, Peter moved to LV= in 2005 relishing the challenge of helping turn th...

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Rick Parry CEO Delight at Work

After 37 years in the IT Industry, 19 of them in Software, Rick finally gets the chance to focus on his "pa...

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Stewart Bromley Chief Operating Officer Atom

Stewart, who graduated from Warwick University, has over 28 years international blue chip corporate experie...

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CEW Dubai 2015

Dr. Osman Khan CX Management Expert

Dr. Osman Khan is acknowledged as one of the world’s leading experts in Customer Experience Management and ...

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CEW London 2015

Louise Minchin | Event Chair Presenter BBC

Louise presents BBC Breakfast, the UK’s most watched breakfast programme. She is also a guest presenter for...

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Mazhar Butt Head of Customer Experience Dubai Airports

Mazhar track record includes 20 years at two of the world’s most prominent Airports – Heathrow and Dubai, c...

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Moira Clark Head of Marketing and Reputation Henley Business School

Professor of Strategic Marketing, Moira has researched and published widely on the subject of Relationship ...

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Derek Williams Customer Service Expert The WOW! Awards

Derek’s passion for customer service inspired him to start The WOW! Awards which is now being used by some ...

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Sarah Silverton Patient and Public Experience Lead Dorset County Hospital NHS Foundation Trust

Sarah Silverton, Patient and Public Experience Lead, has extensive experience in nursing and a passion for ...

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Adam Edmunds Chief Strategy Officer MaritzCX

Adams entrepreneurial path got an early start when he founded two companies while still in college. He is r...

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Alastair Boot Customer Experience Lead Waitrose

Alastair leads the delivery of customer experience in 20 Waitrose branches influencing the company’s thinki...

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Alastair Cole Chief Innovation Officer Engine Group

Alastair Cole is Chief Innovation Officer at Partners Andrews Aldridge - the customer engagement agency. In...

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Arnaud de Theux Sr. Customer Enabler Zendesk

Focusing on middle-market companies, Arnaud helps the Sales team finding solutions and workarounds when Zen...

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Bruce Temkin Customer Experience Transformist CCXP

A leading expert in customer experience, Bruce has worked with hundreds of organisations defining and accel...

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Caroline Green Customer Service Director Ryanair

Caroline Green began working with Ryanair, the well know Irish budget airline over 17 years ago and now hol...

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David Gill Director of Customer Experience Northern Gas Networks

Over 35 yrs experience of operational management, project and change management in the energy industry, and...

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David Haigh CEO & Founder, Brand Finance Brand Finance

David qualified as a Chartered Accountant and then worked in international financial management followed ro...

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Derek Eccleston Commercial Director eDigitalResearch

A board member and Commercial Director at eDigitalResearch, joining six years ago from a large global agenc...

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Dr Nicola Millard Customer Insights & Futurology BT

Nicola combines psychology with futurology to try and anticipate what might be lying around the corner for ...

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Dr. Kristina Rodig Head of Customer Insight and Innovation E.ON Energy

Dr. Kristina's experience includes Customer Insights, Customer Experience in energy sector, service design,...

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Graeme Gabriel Strategic Workforce Optimisation Consultant Verint

Graeme’s experience stretches back over 20 years, at nearly every level including agent, Team Manager, Back...

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Jorge Mascarenhas Head of Customer Experience Telefonica UK (O2)

Jorge is responsible for creating and implementing the customer experience strategy for O2’s 24 million cus...

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Marcela Gutierrez New Hire Training and CPD Zappos.com

Whether she is speaking to the newest on-boarding class or a Zappos event, Marcela is passionate about crea...

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Maryan Broadbent Global Head of Insight MetLife

A mathematician by training, Maryan has specialized for almost 20 years in understanding consumer behaviour...

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Mathew Keegan H/O Customer Service Kano

An early employee at Kano, Mathew's philosophy has always been to provide magical experiences for customers...

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Mike Barton Chief Constable Durham Constabulary

Recently awarded the QPM in the Birthday Honours list 2014, Mike is the national policing lead for Intellig...

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Nicolas Lenoir Global Head of Strategic Projects Belron

As Regional Head of Service Delivery, Nicolas works closely with France, Benelux and Germany on identifying...

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Ori Soen CEO Kampyle

A successful entrepreneur and seasoned executive, Ori Soen is the CEO at Kampyle. Previously, Ori served as...

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Rod Coleman Customer Experience Director Liberty Global

Rod is responsible for bringing Liberty closer to it’s 24 million Customers across 12 European countries wi...

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Sian O’Shea Head of Customer Experience TalkTalk

Sian has a wealth of telecoms experience with a passion for developing multi-disciplined customer service t...

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Thomas Rebel Customer Director Homeserve

Thomas is responsible for creating effortless customer experiences. He leads HomesServes sales and service ...

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Tom Nixon Founder NixonMcInnes

Tom is the founder of NixonMcInnes, a radical consultancy dedicated to developing purposeful organisations ...

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Troy Monney Chief Marketing Officer MaritzCX

Troy is responsible for all facets of marketing and partner efforts for MaritzCX and has a bachelor’s degre...

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CEW Johannesburg 2015

Jeremy Maggs | Event Chair Journalist & Broadcaster @maggsonmedia

Jeremy Maggs has been a journalist for 30 years and has worked across all media platforms – newspapers, rad...

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Moira Clark Head of Marketing and Reputation Henley Business School

Professor of Strategic Marketing, Moira has researched and published widely on the subject of Relationship ...

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Jaco Brand Chief Operations Officer Vitality Life

In 2007, Jaco became Chief Operating Officer of PruProtect (Discovery’s joint venture with UK based Prudent...

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Kim Gartland Senior Manager, Direct Marketing Standard Bank

Kim has worked in the financial services industry for the past 20 years across a variety of roles, with ski...

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Andrew Cook CEO Smoke Customer Care Solutions

Great customer service is Andrew Cook’s mission in life. He focuses on enhancing business processes to impr...

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Colin Salvesen Contact Centre Executive Mr Price Group

Colin has been involved with marketing, customer care and technological strategies that have moved business...

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Craig Smee Head of Social Media Communication Nedbank Limited

Craig has consulted to a number of international and local telecommunication and financial service companie...

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Darrell Engelbrecht Genral Manager, Technical Services Tourvest Travel Services

Darrell started his career as an IT Specialist in a small privately owned computer support company and now...

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Dr Nicola Millard Customer Insights & Futurology BT

Nicola combines psychology with futurology to try and anticipate what might be lying around the corner for ...

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Hennie Heymans Managing Director, South Africa DHL

After heading up Olivetti Lexikon for SSA, Hennie joined DHL Express in 2001 and started by looking after t...

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Iain Meaker Executive Manager Commercial Distribution Comair/Kulula

Iain has over 20 years’ experience in the travel industry, working in a number of travel sectors, including...

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Margaret Hirsch COE Hirsch's

Voted South Africa’s Most Influential Woman in Business and Government in the retail and wholesale sector, ...

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Michelle Hill Customer Experience manager Barloworld Equipment

Michelle has worked both in the automotive and construction/mining industry focusing on shifting an organiz...

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Mike Stopforth CEO Cerebra

Mike was named one of South Africa’s “300 Young South Africans to take to lunch” by the Mail & Guardian new...

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Peter Wilson Strategic Consultant Customer Analytics EMEA Verint

Peter is an experienced consultant; focused on establishing solutions that ensure the voice of the customer...

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Pumla Maphisa Chief Executive Officer CrossCheck Information Bureau

Pumla was appointed to the position of CEO for a registered Credit Bureau in RSA at age 32 and is still cur...

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Stephen Mutana GM - Customer Experience MTN Uganda

Stephen is GM - Customer Experience for MTN Uganda which has grown to be the leading telecommunications com...

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Tilly Davies Managing Director Call Centre HUB

Tilly’s 35 year career in IT, contact centres and customer management practices, gives her unparalleled exp...

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