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Duncan specialises in ‘Direct Channel Solutions & Strategic Operations’ and has over 25 years experience as a Board level executive around the globe working in key market verticals including Telecommunications, Utility, Retail, & Financial Services.
Throughout this time he has been responsible for numerous green-field start-ups and has held senior board positions in the UK, Europe, Africa, Australia, the US and the Far East with GRE, Flemings (JP Morgan), AIG and, in 2000, was elected Pan-European Customer Service Chair of BT Cellnet (subsequently O2).
In 2004, he joined the Dimension Data Group as COO at Merchants, the BPO specialist, running their global operations and consulting divisions and was part of the Presidential panel under Vice-President Pumizile helping to build the BPO inward investment programmes for the South African government.
In 2007 Duncan joined the Washington based outsourcer, The Resource Group (TRG), as EVP for EMEA prior to joining IMG Holdings in 2010, the investment arm of Treehouse.Global.
Duncan holds an MBA from the University of Adelaide, is an Associate Fellow of the Australian Institute of Marketing, an Associate of Royal College and Fellow of Trinity College, London, and has chaired and presented at numerous CX conferences and contributed articles for many CX publications.