Clare Muscutt

Title: Head of Customer Experience Company: Sainsburys

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Clare is responsible for the Customer Experience Team and Strategy at Sainsbury's

Setting direction through development and evolution of principles and tools to enable corporate quality and consistency of Sainsbury’s Customer Experience across channels and touch points

Driving customer change direction and development, working with the wider business to evolve and integrate Omni channel customer service and CRM solutions

A trusted and credible customer challenger, influencing senior stakeholders and acting as the voice of the customer through insight and satisfaction

Leading Sainsbury’s Group businesses to understand our Customer Proposition and Service strengths and development areas, developing propositions that balance customer and commercial priorities

Supporting Agile teams through a team of CX SME's to deliver the best value to customers and colleagues through corporate Transformation initiatives and change.