Christoph Neut | Belgium

Christoph Neut | Belgium

Title: VP of EMEA

Company: Sparkcentral

You are here: Speakers / Christoph Neut | Belgium


When messaging becomes your clients’ preferred customer service channel

Overview

  • Convenience is the new loyalty
  • Why will messaging dominate your channel mix?
  • How do leading B2C brands excel in customer service?

About the speaker

Christoph Neut, Belgium national with a Master in International Law has a background in managing various BPO, IT and Software companies in the EMEA region for the last 20 years. 

With a passion for contemporary art Christoph enjoys working with young, innovative and disruptive technology companies that thrive to change how CX is delivered. Since he joined Sparkcentral as VP EMEA in 2016, the company expanded its EMEA footprint consistently with clients like Engie, KBC Bank, Emirates Airlines, CitizenM hotels, Careem/Uber to name a few.

Sparkcentral enables effortless customer experiences at scale 

Customer-obsessed companies use Sparkcentral’s leading customer engagement platform to manage and resolve customer service interactions over messaging and social channels in a simple, streamlined and fun way. 

With the fastest customer routing and prioritization technology in the business and innovative workflow optimization and reporting tools, Sparkcentral helps global brands like KBC Bank, Argenta, KCB , Goodbaby, AXA, Citizen M, Netflix, Zappos, Engie, Emirates and more deliver effortless customer service experiences and drive brand loyalty. A recent CODiE Award winner for Best Customer Service Solution, Sparkcentral is headquartered in San Francisco and has its EMEA headquarters in Belgium. To learn more, visit http://www.sparkcentral.com and follow @Sparkcentral on Twitter.

Twitter: @christophneut

LinkedIn: https://www.linkedin.com/in/neutchristoph/ 



Christoph will be speaking at:

CEW LONDON  

Back