You are here: Speakers / Brian Dennis | Keynote Speaker
Brian is the author of two books with his most recent: If the Customer’s the Copilot, You’re in the Wrong Seat hitting #1 on Amazon’s Hot New Retail list. In his book and the keynote built around it, Brian shows audiences how to elevate their Customer Experience today – and re-imagine it to meet their organization’s customer service needs in the future.
When it comes to Customer Experience, how do leaders know what’s new – and what’s next? They look to Brian Dennis, internationally recognized as a Customer Experience innovator and trend forecaster. Backed by 2 decades as a Customer Experience executive in Fortune 200 corporations, Brian has a knack for getting to the heart of a concept and explaining it
simply and concisely.
A born storyteller, Brian’s humor, engaging manner, and concrete advice make him an ideal choice for a meeting opener, keynote, or last-day speaker when you want your attendees to stay until the end. Audiences leave Brian’s presentations with proven, real-world ideas they can immediately implement to transform their Customer Experience.
Leaders practically need a crystal ball. Deluged with constant change, they need to understand how to rally their resources to meet the future Customer Experience head-on.
Brian is author of two books with his most recent titled, If the Customer’s the Copilot, You’re in the Wrong Seat: Innovative Yet Simple Strategies to Elevate Your Customer’s Experience. Here, Brian applies an engaging, straightforward approach to explain complex ideas. He offers concrete suggestions for readers to elevate Customer Experience today – and re-imagine it to meet their organization’s customer service needs in the future.
Often referred to as “the customer service guy,” Brian is widely recognized as a customer service innovator and trend forecaster.
He has delivered keynotes to attendees who represent a significant percentage of Fortune 500 companies. Brian is an advisor on the CX University Excellence Board
Brian will be speaking at:CEW JOHANNESBURG