Speakers

All of our speakers are experts in their field. For every event we hand pick a number of speakers who can share the cutting edge trends in the industry as well as speakers who can share their stories on how they achieved success.

See speakers for our upcoming events:

Jeremy Maggs Event Chair Journalist & TV Presenter

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Jeremy Nicholas Event Chair Writer & Broadcaster

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Olivier Mourrieras Founder CX Impact

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Royston Guest CEO Pti Worldwide

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Ali Lawrie Head of Customer Experience AkzoNobel

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Andrew Hall Chief Innovation Officer Capgemini

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Andrew Johnston UK Head of Sales, SME ABN AMRO Commercial Finance

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Ann Baret Change Agent Team Dynamics Consulting

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Colin Habberton Director of Global Partnerships BrandsEye

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Dr Chris Brauer Director of Innovation Goldsmiths, University of London

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Gavin Atkinson CX specialist and call centre expert WNS Global Services SA

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Inge-Marie Hilligan Head of Strategy Standard Bank CRR

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Jacob Dutton Managing Partner 383 Project

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Jan Richards Head of Insights & Planning Dublin Airport

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Jason Bartram Head of Planning Communications and Energy Ombudsman

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Jeroen Kuiper General Manager Allsecur

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Julien Rio CMO Dimelo

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KK Diaz Customer Success Champion A-Game Business Consulting

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Lady Colleen Glaeser Managing Director AxxonSoft Southern Africa

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Larry Borowitz Head of Service Lab Operations Management Discovery Health

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Laura Brown Retail Director Harrods

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Magauta Mphahlele Ombud (Acting) The Consumer Goods and Services

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Mark Harrison General Manager, Customer Excellence Shell

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Melanie Malherbe Managing Director BrandsEye

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Nic Ray CMO BrandsEye

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Nina Gyubbenet Customer Experience Director Tele2

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Paul du Toit Managing Director Congruence Training

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Rachel Haworth Customer Experience Director Coventry Building Society

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Ricardo Saltz Gulko Founder & Managing Principal Eglobalis - Global Experiences

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Rod Jones Independent Consultant Contact Centre Consulting

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Roland Ellingworth Head - Innovation and Customer Strategy Taste Holdings

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Roz Broome Customer Experience Consultant Roz Broome Consulting (Pty) Limited

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Samantha Worthington Director Mardi Gras Marketing

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Sarina de Beer Managing Director Ask Afrika

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Sharyn King-Coovadia Service Executive Discovery Health

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Sirte Pihlaja CEO, Customer Experience Optimiser Shirute

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Steven Carleton Founder & President CustomerMatters LLC

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Steven Jacobs Area Director HSBC Bank

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Steven Walden Director of Customer Experience Strativity Group

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Tanya Phillips Chief Operating Officer Genii Analytics

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Thomas Rudelle Head of Social Media AXA Insurance

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Tim Hughes Customer Experience Various

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