Our Team

Maggie Wheeler

Chief Executive


Founding the Focus Group in 2001, Maggie has been running corporate events dedicated to increasing commercial awareness of HR, Customer Engagement and Experience. Focus Group now run events each year which attract delegates, sponsors and speakers from organisations such as Metrobank, BT, Unilever, Disney, Virgin, Coca-Cola, Fiat, O2, Symantec, LoveFILM, Yahoo!, RBS Group and Deutsche Bank.

With significant numbers of repeat attendees who value the practical advice offered at our events, they can take this back to the workplace. Customer Experience World (CEW) is not only regarded as the premier event in the industry but, also backed up by a year-on-year increase in attendees.

Maggie believes that “your people are your greatest assets” and wants to promote the employee engagement process as the means for organisations to improve their brand positioning in the marketplace. Before establishing the Focus Group Maggie managed sales forces, promoting sponsorship in the pharmaceuticals, telcos, financial services and HR sectors. Her last role as an employee was as Divisional Director at IIR.

Maggie's project management and leadership skills, coupled with a clear understanding of the HR / Customer Engagement and Experience industry has helped her to organise, manage and run numerous successful corporate events, creating and aligning key topics to leading experts to produce cutting edge programme content, Customer experience, Service delivery, and Employee Engagement/Leadership. 


David Wheeler

EVP Research & Development


David Wheeler is not only committed to creating long term business and personnel relationships, but also to building a community of experts through linked-in, various interest groups and general networking.As a result he has devoted most of his career to customer experience and has been involved with the Focus Group since it was founded in 2001.

His project management and leadership skills, coupled with a clear understanding of the HR / Customer Engagement and Experience industry has helped him to organise, manage and run numerous successful corporate events. Before joining the Focus Group, David gained front line sales experience over a career spanning 15 years.His specialities include:

Creating and aligning key topics to leading experts to produce cutting edge programme content, Customer experience, Service delivery, and Employee Engagement. 


 

Customer Experience Team


Suzanne Rock
Customer Experience Manager


Jo Roberts
Customer Experience Manager


Vanessa Parker
Customer Experience Manager

 

Sally Hill
Customer Experience Manager

Terry Burns
Customer Experience Manager