CUSTOMER

EXPERIENCE

WORLD

CAPE TOWN 2018

31 JULY & 1 AUG | EMBASSY HILL

RESERVE YOUR PLACE TODAY
 

Chartered Institute of Customer Management

Media Partner Category: CEW Cape Town 2018, Media Partners

www.cicmaglobal.com

Chartered Institute of Customer Management
Chartered Institute of Customer Management is a renowned customer service and call centre professional organization with its regional head offices in South Africa. CICM is present in 14 countries and represented all over the world through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market. As CICM we built quality partnership and use our operational expertise to create value for our members, partners, stakeholders; industry and countries at large. Besides offering various academic and certification programmes, CICM publishes the monthly journal “The Customer Journal” which is distributed globally with contribution from leading international industry thought leaders, academic and research institutions. Each year CICM rewards leading organizations and individual’s excelling in customer service in Africa through its flagship event “Services Excellence Awards ”.

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