CUSTOMER

EXPERIENCE

WORLD

CAPE TOWN 2018

31 JULY & 1 AUG | EMBASSY HILL

RESERVE YOUR PLACE TODAY
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

Jeremy Maggs

Event Chair
Journalist & TV Presenter

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Ann Baret

Change Agent
Team Dynamics Consulting

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Colin Habberton

Director of Global Partnerships
BrandsEye

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Inge-Marie Hilligan

Head of Strategy
Standard Bank CRR

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KK Diaz

Customer Success Champion
A-Game Business Consulting

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Larry Borowitz

Head of Service Lab Operations Management
Discovery Health

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Magauta Mphahlele

Ombud (Acting)
The Consumer Goods and Services

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Paul du Toit

Managing Director
Congruence Training

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Roz Broome

Customer Experience Consultant
Roz Broome Consulting (Pty) Limited

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Sarina de Beer

Managing Director
Ask Afrika

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Steven Carleton | USA

Founder & President
CustomerMatters LLC

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Tanya Phillips

Chief Operating Officer
Genii Analytics

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