VIDEO: The Customer Service Gap Revealed

To the business focusing on delivering an exceptional service, Geoff Ramm is no stranger. Geoff Ramm the creator of Celebrity Service advocates that the only way to create lucrative repeat business, growing your business, is to deliver great service. He has been delivering interactive keynotes across six continents assisting businesses to outperform their competitors with out-of-this-world service delivery ideas.

Geoff will reveal his unique customer service insights at the Customer Experience World Conference (CEW2017) in Birmingham on the 17th October 2017. He is known for keeping you at the edge of your seat during his keynotes.

With a genuine passion and an infectious love of his subjects, he’s humorous with original content and personalises each presentation to your theme to ensure lasting impact with high takeaway value.

He has worked with entrepreneurs to launch start-up enterprises without a budget and has created marketing ideas which have become legend.

Geoff is the creator and author of ‘Celebrity Service’

In this video, Geoff explains what can be expected and how the CEW2017 is guaranteed to be an extraordinary experience.

Do you want to know how to make massive customer service changes and become the brand of choice to your customers? 

Are you prepared to be entertained, energised and enlightened, learning how to take your customers on a memorable service journey? 

Being in the conference business you come across some great talents, individuals with so much to offer. But it is very rare to find someone like Geoff Ramm . Geoff is extremely compassionate, dapper, personable, passionate, witty so much so he should be a stand-up comedian! He brings fresh ideas to excite and motivate. He is the perfect speaker at our CEW events to help bring all the key learning’s and insights together in a fun yet momentum way.

The entire Focus Group team are looking forward to working with Geoff at our CEW Birmingham event at the Motorcycle Museum on the 17th October! If you missed CEW-London in May 2017, now’s your chance to join the event and experience Geoff in action - believe me an experience not to be missed.

At Birmingham, he will also be joined by a fellow speaker Nigel Risner. Individually they will provide great CX keynote insights but for the first time ever at our CEW events Geoff and Nigel will be doing a joint interactive session! This is most definitely 'a cannot miss affair' and we are very excited to offer this to our Birmingham delegates! 

Another reason why the CEW events are known as the Premier CX Event in the UK.Gain an in-depth understanding of the Next Wave of Customer Experience Management, with an exclusive hands-on approach at the unbeatable price of: 


Single delegate - £497 pp

Group rate (2+) - £450 pp 

Looking forward to meeting you at National Motorcycle Museum, Birmingham, 17th October, 2017 where you will meet Geoff Ramm! 

Book NOW to avoid disappointment



Back