Speaker Profile: Rod Jones, a well known figure in the contact centre space

Rod Jones is a well-known figure in the contact centre space and has a reputation as an extraordinary individual, driven by passion in whatever he does. For example, as a passionate chef, he has hosted many informal business dinners, sharing his latest published poetry with guests.


The professional services Rod Jones offers to clients follow this same approach: he draws extensively on his wealth of personal experience to provide relevant and logical solutions and to touch people’s lives and impact upon businesses around the world in a positive manner. He is recognised as an international Thought Leader, Industry Analyst, Strategic Adviser and Subject Matter Expert in the extremely complex and specialised field of customer success programmes.

Jones cites passion as being a vital element in his success and he brings this passion to his work and is widely recognised for his strategy development facilitation skills when working with senior managers and executives.

His clientèle consists of blue-chip South African companies, national and local government agencies and parastatal bodies. In addition, he works with numerous international organisations in countries as far afield as Botswana, Kenya, Uganda, Tanzania, Rwanda, Namibia, Ethiopia the UAE/Dubai and New Zealand.

As a prolific writer, blogger, industry analyst and an accomplished public speaker, it is no wonder that he is regularly in demand to present keynotes, papers, seminars and workshops, not to mention his corporate executive and management development and mentoring. In fact, his Contact Centre MasterClass seminar has been attended by over 3 500 delegates in eleven different countries.

Rod Jones was recognised by the international contact centre community in January 2015, when some 4 000 voters awarded him third place overall in the category ‘Best Respected Call Centre Specialist’. This honour formed part of the international CallCentreHelper Awards, administered by the UK’s largest specialist call centre website and resource centre.

He has also served on the South African Bureau of Standards National Contact Centre Standards Technical Committee (TC99) and as an adviser to the SABS SANS990 Standards Review and Development sub-committee and the ISO International Standards Committee. Jones was also the founding chairman of The Independent Customer Contact Centre Association (ICCCA) and a former Chairman of the Direct Marketing Association TeleServices Council.

Learn More at Customer Experience World 2018

Get the chance to experience Jones’ passion for the industry and his vast and in-depth knowledge of the contact centre space, by attending Customer Experience World 2018.

Rod Jones will be a keynote speaker at the CEW2018 in both Johannesburg and Cape Town. In addition, he will also be presenting the Master Class session at these two events.

Register Now to avoid disappointment!



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