Next time you stand in front of an ATM say hello to a robotic bank teller.
So, did ATM’s when first introduced in the 1970’s caused massive unemployment for bank tellers? In his article, What the story of ATMs and bank tellers reveals about the ‘rise of the robots’ and jobs James Pethokoukis reveals that since 2000 bank teller jobs in fact increased and have been growing faster than the labour force as a whole.
In various reports, available economists reveal that automation assists in overall standards of living, literacy rates improve, average life span lengthens and crime rates fall. Could it be for this reason that the world’s top tech companies are in a race to build the best AI?
• IBM is investing $1 billion in its Watson
• Amazon is banking on Alexa
• Apple has Siri
• Google, Facebook and Microsoft are devoting their research labs to AI and robotics
• Salesforce.com announced adding their AI, called Einstein, and CEO Marc Benioff said at the launch, Einstein is only for “helping people do the things that people are good at and turning more things over to machines.”
Will AI lead us to tech revolutions improving our standard of living? In the 1900’s when the automobile, telecommunications, the aeroplane and mass electrification all came together at once, radically changing the world from the late 1800s to the 1920s it was frightening. “A society that had established countless routines and habits, norms and regulations, to fit the conditions of the previous revolution, does not find it easy to assimilate the new one,” wrote economist Carlota Perez in Technological Revolutions and Financial Capital, her classic book. “A sense of impotence and frustration accumulates and a growing incongruence is experienced between the new and the old paradigm.”
Still, we are all speculating on the advantageous, the job losses and the effect of AI on our economies.
“Around 40% of jobs will be gone by 2030 in the US", says analysts PwC, "and 30% of jobs will go in the UK.”
"16% of US jobs will be replaced, while the equivalent of 9% jobs will be created — a net loss of 7% of US jobs by 2025," market research company Forrester said.
Michael Dell said "The future will be technology plus humans rather than technology instead of humans," at Dell EMC World, the company's annual conference. "I happen to have an optimistic view of the world where tech will enhance human possibility."
Warren Buffett said that AI could be "enormously disruptive," yet beneficial in making the economy more efficient.
Duncan Wallace, Managing Partner EMEA, Treehouse.Global is of opinion that “Where human intelligence can be precisely described it is likely a machine can be made to replicate it”
Good news though is that at the 2017 Customer Experience World conference in London on the 23 – 24 May Duncan Wallace will address, in his keynote, the issue of how organisations will survive this robotic artificial intelligence automation. More so on day two during the workshop Duncan Wallace will facilitate the sessions assisting delegates to brainstorm their organisation’s digital journey, assisting them to look at the impact of digitisation on the business drivers that ultimately impact shareholder value.
Will AI and robots ultimately be job enablers and not destroyers?
Will AI and robots ultimately improve business operations?
Will AI and robots improve the customer experience and become the competitive advantage?
Stop Speculating! Register today and join us at the 2017 Customer Experience World conference in London on the 23 – 24 May when the global thought leaders and businesses will get together to explore the possibilities that AI and Robots will offer to ultimately enhance the customer experience!