Is your business “Customer Success” ready?

Article Author: KK Diaz The purpose of your business is to find, sell to, and keep customers. The way customers find, buy, as well as use products and services, has evolved significantly. The culture of instant gratification, on-demand delivery, the subscription economy, product and service personalisation, as well as stiff global competition, behoves you to implement customer success as your new business model. ..

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13 Benefits of Skilled CX Professionals for CS

Customer Success means Business Success! Looking at the success of the customer then critical to that must be employee success! This holds true as throughout the customer journey it is your employee that will accompany your customer on their journey. ..

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Why Messaging is the future of Customer Care

Given the growing popularity of messaging channels, brands may soon have no choice but to incorporate these channels into their customer care toolkit. Companies who don’t adopt this strategy soon, will not be easily available to their customers nor keep up with their competitors. ..

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