Game On’s Gary Segal and Jono Endean
Game On’s Gary Segal and Jono Endean recently met with call centre guru Rod Jones to talk customer experience and innovative call centre solutions. Game On found it’s origin in the design and implementation of call centre people coaching solutions, which saw Gary Segal and Rod Jones forming a long-lasting mutually beneficial relationship.
“Rod can truly be called the guru of
The vibrant breakfast meeting covered topics ranging from Game On’s participation in the March 2018 Customer Experience World, Rod’s exciting role as brand ambassador to
“I like your parallel journey,” Rod Jones commented when Jono Endean shared the proposed outline of Game On’s presentation at Customer Experience World Johannesburg in March 2018. “We will present a case study from work done in a large South African bank’s credit division, showing how we embarked on improving not only Customer
Call centre guru Rod Jones summarised it well: “If you can say this is what we saw, this is what we did, and this is how it improved people and customer performance outcomes, you’re adding real value to the call centre environment.”
It’s Game On for people solutions that have a
Author: Michelle Wolfswinkel
Game On Performance Solutions has proven to be a game changer in the Credit and Fraud divisions of a large South African bank. We will share a case study showing how we boosted Customer Experience through improving Employee Experience, enabling a culture of Leadership Coaching and implementing Game Plans to guide every player interacting with a customer.