Customer Success: From African’t to African

In 2013, a dynamic young South African businessman, KK Diaz, embarked on a journey climbing Kilimanjaro. He undertook this as a business project, with a strong message to other young South African business people. The message was simply to illustrate how similar mountain climbing is to starting a business or professional career.


The late Nelson Mandela said “It is always impossible until it’s done”, and KK is an inspiring example of this. With purpose, the right attitude and by building great relationships, KK has proved that nothing is impossible.

The Kilimanjaro climb led to KK’s first book, ‘The Climb’, and he has authored two more books since then. In his latest book, ‘The A-Game Sales and Marketing Manual’, he details how business people (specifically marketing and other executives) can gain a holistic view of Sales and Marketing as a set of business processes that can and should be clearly defined, and therefore easily repeatable, within the business.

The book also emphasises how to understand and establish the necessary processes to ensure the business can establish long term trust relationships, and create great experiences for both internal and external clients, as well as other stakeholders.

Today, KK Diaz is the CEO of A-Game Business Consulting, a business coaching consultancy that helps business people overcome their challenges as well as achieve sustainable growth. He is a business strategist that helps small and large businesses to implement innovative business strategies, business processes and systems that ensure effective execution and achievement of business goals.

He also facilitates Mindset Change and Leadership Development programmes, designed to help companies create a culture of positive, passionate people, who can adapt and thrive in times of rapid change and challenge. He is now known as the youngest certified facilitator of ‘The Dealmaker Programme’, where he teaches business people about the principles of deal making and negotiation, as tools for increasing profitability in their business deals.

The Focus Group is proud to announce that KK Diaz has agreed to be a Speaker at the esteemed global 2018 Customer Experience World Conference in Johannesburg and Cape Town. The event will enable delegates to learn more about Customer Success Processes, specifically:

  • How to successfully sell customer success internally, so it becomes part of your company’s culture code.
  • A suggested methodology on how to implement the processes that will ensure your company is proactive and consistent in delivering customer success, before, during and after the sale.
  • Three examples of how companies continue to see results, by delivering on their customer success mission.

KK Diaz explains:

KK Diaz has stated that he climbed Kilimanjaro to rob South Africans of their excuses excuses that failure is caused by lack of experience and funding. By doing something he had no experience in and no funding for, KK Diaz proved that anything is possible with the right attitude and mindset. 

Don’t miss the opportunity to learn from KK Diaz during the CEW2018 in Johannesburg and Cape Town where you can still enjoy Early Bird Specials at 50% discounts until 31st December 2017 – BOOK NOW



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