6 Ways to master the art of controlling things

Living in Africa the idea of Lions and Gazelles are not foreign to me. Seeing Lions hunt in the wild, in their natural habitat, is a sight that most Africans are familiar with.

So when Royston Guest’s blog “Overwhelmed? How to focus on controlling the controllable?” landed in my inbox, mentioning lions and gazelles, it naturally caught my attention.

In this blog Royston Guest, a speaker at the 2017 Customer Experience World Conference in Birmingham on the 17th October, highlights how every morning in Africa a lion wakes up. It knows it must out run the slowest gazelle or it will starve to death.

Every morning in Africa a gazelle wakes up. It knows it must out run the fastest lion or it will be killed.

What’s the moral of the story?

It doesn’t matter whether you’re a lion or a gazelle…when the sun comes up you better be running!

The business world is changing and moving faster than ever. Change is a constant – not next year, not in a month’s time, not next week…TODAY! The feeling of overwhelm and being overwhelmed is ever present and the skill to control the controllable is key.

Every single day when the sun comes up we’d better be running – stealing the edge on the day, thinking, feeling and acting one step ahead of the competition, one step ahead of the market, anticipating the future trends and turns on the road – pro-actively creating the route map.

Wow…and that’s before you even factor in the day job!

Overwhelmed?  Yes!

And these feelings can actually put you in a state of analysis paralysis where despite your best intentions you end up doing nothing or you focus your time & energy on things you can do but shouldn’t be doing. The small, menial tasks that are not going to make any big changes anytime soon.

The business landscape in which we compete today is volatile, increasingly competitive and, certainly over the long term, unpredictable. It may seem on the surface to be a hostile landscape for anyone who wishes to start or build a business by purposeful design as there are so many shifting variables.

Throughout history, challenge and adversity have forged many great successes. More millionaires and billionaires are created during stormy economic times than during times of calm. Success has always required focus, commitment, and a journey of personal mastery. For business owners, business leaders, and entrepreneurs who embrace these principles, the world today is bursting with opportunities.

Through globalization, the world has become one big business arena, and the emergence of the internet and technologies that surround it means that tools to compete are readily available to you. The pace of change is driving a never-ending surge of innovation with new ideas every day. The best ones have yet to be even thought up.

Whether you are a great inventor of new ideas, an innovator of existing ideas that reinvent the category they’re in, or a disruptor of markets through finding better ways to serve customers, the competitive edge is yours to steal. Opportunities abound.

The important thing is not to get overwhelmed.

Change will always be a constant and you cannot control everything.

Royston Guest details how you can start to master the art of controlling the things which are controllable in 6 easy steps.

Learn more about these 6 Ways to master the art of controlling things, by reading the blog HERE

At Customer Experience World we cover all aspects of how to implement successful customer experience transformation, using various tools and techniques, to better understand your customers in order to build loyalty.



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