Genesys: The Digital Advantage – Disrupt the Disruptors

Digital disruption has created a tough dichotomy for businesses to struggle with – to remain relevant in the digital age, the brand must embrace the digital ecosystem; however, the cost of embracing it can often seem to outweigh the benefits.

Solving the challenge of “digital proliferation” in our businesses will turn the cost of simply staying relevant, into revenue growth as digital business leaders; recognising the distinction between the art of the achievable and the art of the possible; all while keeping the bottom line in check.
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Nigel Risner: Turning Limited People Limitless

Nigel Risner started his own business in 1983 and became one of the youngest CEO at the age of 26. He quickly realised that running organisations was not that complicated but working with people and getting the most out of them was the challenge. It occurred to him that understanding people’s personal needs and their communication styles was paramount to their success. ..

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VIDEO: The Customer Service Gap Revealed

To the business focusing on delivering an exceptional service, Geoff Ramm is no stranger. Geoff Ramm the creator of Celebrity Service advocates that the only way to create lucrative repeat business, growing your business, is to deliver great service. He has been delivering interactive keynotes across six continents assisting businesses to outperform their competitors with out-of-this-world service delivery ideas. ..

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How to overcome the many challenges associated with analysing VoC

It stands to reason that if we claim that ‘things’ are changing constantly that the Customer Experience Executive must understand these changes, constantly. They need to understand and stay informed about new or existing products and services as well as changes in customer expectations and competition. ..

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10 critical business future trends impacting the digitised CX

Digitisation at what cost to the business is the question on every CEO’s mind at present! Many businesses today view robots and artificial intelligence (AI) as future business tools with the potential to reduce costs, expand skills, and improve the customer experience working alongside humans. Others are concerned with potential job losses and the impact on the local and global economy. ..

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