10 Customer Experience Trends that will impact your Business

It has been predicted by many CX thought leaders and experts that 2017 is going to be a transformative year in the business-customer relationship. The reason for this expected transformation is evident in that customers now have an abundance of channels available to communicate with businesses. ..

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Watch: Meet our Top Women Award Winner Speaker: Kay Vittee

Kay Vittee is the CEO of the Adcorp’s Support Staffing portfolio: Charisma Health Solutions, Kelly and Quest Staffing Solutions (Pty) Ltd. An astute business woman, Kay holds a Master’s Degree in Business Administration (MBA), a Bachelor of Commerce Degree in Banking and Economics, as well as various other financial and marketing qualifications from reputable institutions including the International Customer Management Institute (ICMI).  ..

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How to respond to Digital Disruption

To succeed in today's digital world, companies must move beyond their deeply entrenched "people/process/technology" frameworks and adopt a fundamentally different model for business transformation, one that is more in sync with the emerging digitally networked reality.” Ted A. Fernandez, Chairman & CEO of The Hackett Group, Inc. (NASDAQ: HCKT). ..

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10 Digital Transformation Statistics Businesses can no longer Ignore

We all have the distinct impression that Robotics’ is the harbinger of Doom.  I view people’s attitudes against the rise of the machine and software manipulation (Diesel Gate), manipulations of analytics to outweigh the outcome in your favour as bad practice; however, we are now looking at what you are going to have to do to remain competitive. ..

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Why CX? Why CEW2017? Why Cape Town?

There is a great urgency for businesses to invest in Customer Experience (CX) because the customer, the employee and competitors are changing. The customer of tomorrow will completely be in charge and CEO’s will learn that a memorable customer experience is one that blends effortless technology with a warm human touch!

The Cape Town Customer Experience World Conference 2017 (CEW2017) , in Cape Town on the 26th July, is a local event with a global focus on the future of CX changes, addressing all sectors a business will have to compete in as part of a global economy. ..

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