Customer Success is now a Company-Wide Effort

We live in a world where almost everything your customer needs, is right there at their fingertips.  Because of this, customers become less appreciative and more difficult to please. You know what I mean. We are, after all, also customers! ..

Continue Reading

Is your business “Customer Success” ready?

Article Author: KK Diaz The purpose of your business is to find, sell to, and keep customers. The way customers find, buy, as well as use products and services, has evolved significantly. The culture of instant gratification, on-demand delivery, the subscription economy, product and service personalisation, as well as stiff global competition, behoves you to implement customer success as your new business model. ..

Continue Reading

13 Benefits of Skilled CX Professionals for CS

Customer Success means Business Success! Looking at the success of the customer then critical to that must be employee success! This holds true as throughout the customer journey it is your employee that will accompany your customer on their journey. ..

Continue Reading