The idea of creating a great customer experience is the topic of most business conversations today. How do you create the best customer experience model for your business? ..Continue Reading
For businesses today setting up and maintaining structures to provide world class, best practice customer service can be a daunting task. It is complex and understanding the actual customer need, striving towards creating happy customers with every interaction is a challenge business face daily. Competition is fierce and it is now an accepted fact that the customer is the currency for any business. The customer is in charge and with access to IoT, chatbots and AI customers can choose how and when to interact and engage with a business of their choice. ..Continue Reading
Customers seek more human interaction but artificial intelligence is the only way that businesses today will achieve that. ..Continue Reading
Customer Experience is unique to every business but with technology enhancements and Internet availability, businesses are struggling to find differentiation from their competitors. Furthermore by 2020, 85% of customers will control their relationships with a business without human interaction, according to Gartner ..Continue Reading
It has been predicted by many CX thought leaders and experts that 2017 is going to be a transformative year in the business-customer relationship. The reason for this expected transformation is evident in that customers now have an abundance of channels available to communicate with businesses. ..Continue Reading
Customer centricity is rapidly morphing into customer obsession, but not without its difficulties. Providing exemplary Customer Experience is the game changer when retaining Customers, but simply providing above average customer service doesn’t necessarily provide loyalty. The good news is, engaging your employees to bring together the two, will. ..Continue Reading
Customer experience (also known as CX) was indicated as the most exciting business opportunity by companies, for the third year in a row. This was the result of a survey done by Econsultancy and Adobe and published in the 2016 Digital Marketing Trends Report. ..Continue Reading
It’s countdown to CEW Johannesburg, 22-23 March at Montecasino, Johannesburg.
With just a WEEK to go, please ensure you reserve your place by Friday 17th March, so you will have time to receive your inclusion email in preparation for the event.