By Maggie Wheeler | Tuesday, August 15, 2017
Digitisation at what cost to the business is the question on every CEO’s mind at present! Many businesses today view robots and artificial intelligence (AI) as future business tools with the potential to reduce costs, expand skills, and improve the customer experience working alongside humans. Others are concerned with potential job losses and the impact on the local and global economy. ..
By Royston Guest | Wednesday, August 09, 2017
It’s a certainty that you know a high performing organization when you see one. There are clues all around. ..
By Mark Angus | Monday, July 31, 2017
Key findings from the Global CX Benchmarking Report ..
By Tilly Davies | Friday, July 28, 2017
It was Wednesday the 26th July 2017. The day has finally arrived and I felt excited. It was 6:30 am and I was ready to meet a ‘man with grey, no white hair, eating a bowl of oats’! Well, that was his exact instruction the day before. ..
By Royston Guest | Wednesday, July 19, 2017
‘Why should I buy from you?’ ..
By Maggie Wheeler | Tuesday, July 18, 2017
Royston Guest, author of the No1 Best Selling Book, Built to Grow, urges you to lock down in your diary the premier event of 2017 and to join him, to come and really work on your CX Strategy where he will provide you with ‘Practical Pragmatic Real World Stuff’
By Tilly Davies | Wednesday, July 12, 2017
This is your personal invitation to join Royston Guest during an additional lunchtime session, as a VIP delegate, where he will be introducing his brand new signatory presentation, introducing 3 Key CX elements never heard before!
Watch the Video to learn more about these 3 key elements:
Today we’re interviewing James Waite, General Manager UK for business matching service, AboutMatch, to find out which customer experience (CX) products and services are hottest in the UK right now. AboutMatch is well placed to share these insights as they have become the go-to site for trusted vendor recommendations in the Customer Space. ..
By Tilly Davies | Tuesday, July 04, 2017
Marno has been helping organisations to develop strategies and formulate a Master Plan of their dreams and visions into workable structures and implementing those strategies for maximum efficiency. ..
By Mark Angus | Tuesday, July 04, 2017
By Tilly Davies | Monday, July 03, 2017
This article is published with the permission of cxi.today
“Where human intelligence can be precisely described it is likely a machine can be made to replicate it”. ..