10 Customer Experience Trends that will impact your Business

It has been predicted by many CX thought leaders and experts that 2017 is going to be a transformative year in the business-customer relationship. The reason for this expected transformation is evident in that customers now have an abundance of channels available to communicate with businesses. ..

Continue Reading

Creating Customer Loyalty through Employee Engagement

Customer centricity is rapidly morphing into customer obsession, but not without its difficulties. Providing exemplary Customer Experience is the game changer when retaining Customers, but simply providing above average customer service doesn’t necessarily provide loyalty. The good news is, engaging your employees to bring together the two, will.  ..

Continue Reading