What is the next wave of Customer Experience

For businesses today setting up and maintaining structures to provide world class, best practice customer service can be a daunting task. It is complex and understanding the actual customer need, striving towards creating happy customers with every interaction is a challenge business face daily. Competition is fierce and it is now an accepted fact that the customer is the currency for any business. The customer is in charge and with access to IoT, chatbots and AI customers can choose how and when to interact and engage with a business of their choice. ..

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Customer Experience - the business challenge of tomorrow?

Customer Experience is unique to every business but with technology enhancements and Internet availability, businesses are struggling to find differentiation from their competitors.  Furthermore by 2020, 85% of customers will control their relationships with a business without human interaction, according to Gartner ..

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10 Customer Experience Trends that will impact your Business

It has been predicted by many CX thought leaders and experts that 2017 is going to be a transformative year in the business-customer relationship. The reason for this expected transformation is evident in that customers now have an abundance of channels available to communicate with businesses. ..

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Creating Customer Loyalty through Employee Engagement

Customer centricity is rapidly morphing into customer obsession, but not without its difficulties. Providing exemplary Customer Experience is the game changer when retaining Customers, but simply providing above average customer service doesn’t necessarily provide loyalty. The good news is, engaging your employees to bring together the two, will.  ..

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