Customer Success: From African’t to African

In 2013, a dynamic young South African businessman, KK Diaz, embarked on a journey climbing Kilimanjaro. He undertook this as a business project, with a strong message to other young South African business people. The message was simply to illustrate how similar mountain climbing is to starting a business or professional career.  ..

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Customer Success Means Business Success

Until recently, customer service was a way to differentiate your business, by using skills, focus and care to deliver customer satisfaction. Of course, it is common knowledge that for customers, service only forms part of their overall experience – and it is this experience that plays a critical role in their perception of your brand, product or organisation.  ..

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Focus on leading-edge customer success strategies and best practices

Customer Experience World is recognised as the leading conference event for global business leaders and executives. For this reason, the CEW2018 programme is strategically placed to focus on leading-edge customer success strategies and best practices. It offers an exclusive and practical environment for like-minded executives to share knowledge and learn from one another’s experiences. ..

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Customer Experience World 2018 Is Going To Be Explosive

It’s going to be explosive and it’s going to have a huge impact on your company’s growth and profitability in 2018 and beyond. I’m talking about the 2018 Customer World Experience. This international conference attracts the most successful customer service strategists from around the world. ..

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The Cape to Cairo Vision: CICM’s Service Excellence Awards

After just five short years, the Chartered Institute of Customer Management (CICM)’s Service Excellence Awards have firmly established themselves as an important initiative in the Sub-Saharan African region fostering businesses across the continent to the wider world as efficient, friendly and approachable. ..

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Genesys: The Digital Advantage – Disrupt the Disruptors

Digital disruption has created a tough dichotomy for businesses to struggle with – to remain relevant in the digital age, the brand must embrace the digital ecosystem; however, the cost of embracing it can often seem to outweigh the benefits.

Solving the challenge of “digital proliferation” in our businesses will turn the cost of simply staying relevant, into revenue growth as digital business leaders; recognising the distinction between the art of the achievable and the art of the possible; all while keeping the bottom line in check.
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