Customer Experience World is recognised as the leading conference event for global business leaders and executives. For this reason, the CEW2018 programme is strategically placed to focus on leading-edge customer success strategies and best practices. It offers an exclusive and practical environment for like-minded executives to share knowledge and learn from one another’s experiences.
CEW2018 will bring together thought leaders, industry experts and themost successful customer service organisations, with the aim of sharing knowledge and understandings, in order to guide companies in how to successfully design, develop and put into action their Customer Success Programmes.
You can be sure that CEW 2018 is going to deliver an outstanding experience, where delegates will have access to high-quality content, deep knowledge and practical techniques. You will have the opportunity to learn from industry best practice leaders, while also having the chance to network with like-minded trailblazers.
The mission of customer success is to build proven value faster, for both customers and companies alike. In a world of tight margins and extreme competition, customer success is one of the key factors in driving profitability and growth. CEW2018 will provide the answers, insights and knowledge to enable businesses to turn customer experience into customer success.
Topics to be discussed at CEW2018 under the broad headings of people, processes and technology will include:
Additional Value: The Master Class
As a bonus for those delegates who wish to dive even more deeply into the Customer Success story, a Master Class will be held to discuss and detail various components of an effective Customer Success Management programme. Attendees will take home a far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business.
If you want to ensure that customers who engage with your company will remember your brand and that they will become brand ambassadors and loyal advocates of your company’s products or services, you need to ensure that the relationship they experience and the value they receive is immensely powerful. With a strong Customer Success Programme in place, your business has an awesome opportunity to increase both its value and its profit.