CUSTOMER

EXPERIENCE

WORLD

LONDON 2018

15 & 16 MAY | PARK PLAZA VICTORIA

RESERVE YOUR PLACE TODAY
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

Jeremy Nicholas Event Chair Writer & Broadcaster

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Royston Guest CEO Pti Worldwide

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Andrew Johnston UK Head of Sales, SME ABN AMRO Commercial Finance

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Dr Chris Brauer Director of Innovation Goldsmiths, University of London

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Jan Richards Head of Insights & Planning Dublin Airport

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Jason Bartram Head of Planning Communications and Energy Ombudsman

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Jeroen Kuiper General Manager Allsecur

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Julien Rio CMO Dimelo

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Laura Brown Retail Director Harrods

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Mark Harrison General Manager, Customer Excellence Shell

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Melanie Malherbe Managing Director BrandsEye

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Nina Gyubbenet Customer Experience Director Tele2

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Olivier Mourrieras Founder CX Impact

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Paul du Toit Managing Director Congruence Training

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Rachel Haworth Customer Experience Director Coventry Building Society

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Ricardo Saltz Gulko Founder & Managing Principal Eglobalis - Global Experiences

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Steven Carleton Founder & President CustomerMatters LLC

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Tim Hughes Customer Experience Various

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