CUSTOMER

EXPERIENCE

WORLD

LONDON 2018

15 & 16 MAY | PARK PLAZA VICTORIA

RESERVE YOUR PLACE TODAY
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

Jeremy Nicholas

Event Chair
Writer & Broadcaster

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Olivier Mourrieras

Event Chair
Founder CX Impact

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Royston Guest

CEO
Pti Worldwide

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Andrew Johnston

UK Head of Sales, SME
ABN AMRO Commercial Finance

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Dr Chris Brauer

Director of Innovation
Goldsmiths, University of London

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Jan Richards

Head of Insights & Planning
Dublin Airport

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Jason Bartram

Head of Planning
Communications and Energy Ombudsman

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Jeroen Kuiper

General Manager
Allsecur

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Mark Harrison

Chair
TribeCX

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Melanie Malherbe

Managing Director
BrandsEye

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Nina Gyubbenet

Customer Experience Director
Tele2

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Paul du Toit

Managing Director
Congruence Training

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Rachel Haworth

Customer Experience Director
Coventry Building Society

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Ricardo Saltz Gulko

Founder & Managing Principal
Eglobalis - Global Experiences

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Steven Carleton

Founder & President
CustomerMatters LLC

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Tim Hughes

Customer Experience
Various

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