The 9th Annual Summit

Announcing the new wave of customer experience thinking in a two day event.

Strategies & Innovations on driving Next Practice. Create new ideas to transform your CX.

The latest breakthrough in Customer Experience Thinking, New Leadership & Soft Skills Thinking.

Brand new for 2017, we are introducing Customer Outcome Based Thinking. This is the new wave of Customer Experience and it takes the customer to the centre of the company in a way that has never been seen before

At the most advanced UK conference in this field, let’s look at some of the topics to be tackled head on:

  • Discover the latest methods emerging to understanding the Successful Customer Outcomes
  • Understand the umbrella strategies that only 1% of organisations use to create a CX leadership position
  • Identify the resources that will help you to create the thinking patterns to build a CX strategy that will keep you ahead of the game.
  • Identify early indicators needed to keep your company on course

Next practice strategies don’t emerge by listening and following leaders in your field. They emerge by challenging accepted norms.

The research shows that a modest increase in customer experience at a typical $1 billion company can earn an average of $827 million in additional revenues over three years.
Source, Temkin Group


Jeremy Nicholas | Event Chair Presenter Talking Toolbox

Jeremy is a writer and broadcaster with 30 years on TV and radio, most with the BBC. He's best known for pr...

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Geoff Ramm Multi-award winning speaker Celebrity Service & OMG Marketing

Prepare to be entertained, energised and enlightened, on a journey of memorable customer service and market...

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Royston Guest CEO Pti Worldwide

Royston Guest is CEO of Pti Worldwide, a global consultancy and training organisation with a proven track r...

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Blake Morgan Author More Is More

Blake Morgan is a globally recognized thought leader on customer experience. Her first book is "More is Mor...

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Duncan Wallace Managing Partner EMEA Treehouse Global

Duncan specialises in ‘Direct Channel Solutions & Strategic Operations’ and has over 25 years experience as...

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Emel Temucin CEO & Co Founder LeadNeuro

Emel Temuçin is an Ankara University graduate from the Political Science Faculty. Starting her business car...

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Hany Mokhtar Thought Leadership Executive Multiple industries

Mr. Mokhtar is a world class thought Leadership and an executive with extensive expertise in areas of Marke...

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Justin Urquhart Stewart Co Founder Seven Investment Management

During his working life, Justin has worked on vineyards around Europe and also worked on Southampton Docks ...

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Louise Beardmore Customer Servcie Director United Utilities

With a background in HR and customer service and as a Non-Executive Director of the David MacLeod Engage fo...

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Mark Angus CEO & Managing Editor Knowledge Executive &

Networker, researcher and strategist, Mark Angus is the CEO & Managing Editor of Knowledge Executive & cxi....

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Michael Ossipoff Director Plain Speak & KAOSS Marketing

Michael Ossipoff is currently a Director of two organisations. Plain Speak – a boutique advisory and commun...

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Tilak Banerjee Director Dell Technologies

Tilak heads the Financial Services Tower in the India Shared Service Centre (ISSC) for Dell Technologies. <...

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Our speakers represent many of the world's leading organisations in the Customer Experience industry, and will lead exclusive insights into:

  • Digital
  • Experience
  • Leadership
  • Innovation
  • Critical success factors for Digital Leadership
  • Tactics for bringing it all together

Where & When

The Annual Conference will take place on May 23rd - 24th, 2017 at the Hotel Andaz, London Liverpool Street.
We have negotiated reduced room rates for delegates wishing to stop over
Single Rate - Andaz Double Bedroom - £327.00
Double Rate - Andaz Double Bedroom - £342.00
The room rates are quoted inclusive of VAT on a per room per night basis and include the following:

  • Buffet breakfast served in our Restaurant
  • Non-alcoholic organic juice and mineral water mini bar
  • Local telephone calls
  • Wifi access
  • 24 Hour Health Club access
  • Tea/coffee making facility


This two day special event is packed with keynote speeches, case studies, group exercises, networking and an opportunity to be thoroughly entertained. We guarantee you will go away thinking very differently about Customer experience. See the brochure for full details


This event is open to everyone involved in CX decision making, and people looking to further their knowledge of CX. From C-suite downwards, this Digital conference will ignite interest or increase expertise in the one area that can dramatically propel a business forward.

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Don’t take out word for it, here’s what some people have to say about previous CEW conferences

You will leave this event having learnt next practice strategies, ideas and success stories that are working today. You will have worked with experts from different companies and different industries to challenge this thinking. You will have created new ideas that will drive multi-level outcomes, differentiation and hard figure business performance.

We look forward to seeing you at the 2017 Annual Summit 2 Day Event