We are extending Customer Experience into the wider Business Performance domain in 2017. This is going to have massive implications on our business. Press Releases and Major Announcements will come shortly.
If you do it right you will transform your organisation’s P&L, differentiation stance and brand value more than anything else on the C suite agenda today.
So why are most companies realising just 20% of true potential?
What can UK and European companies do differently? This is actually great news as the opportunity is massive BUT and its a big BUT – If you are happy to follow the best practice masses you will miss out.
The conference will focus on these issues and examine what we can do differently:
We will also look at some of the soft skills issues that slow down or prevent change progress:
Customer Experience World London will take place at the Renaissance Hotel, Heathrow.
With 4-star service and a prime airport location, the Renaissance London Heathrow Hotel provides a stylish destination for business guests. You'll be delighted with our spacious accommodation, which has been newly refurbished, as well as our thoughtful amenities. Located on the perimeter of Heathrow Airport, with spectacular views of the main runway, our hotel is also just a short distance from central London on the Heathrow Express.
Soundproof hotel rooms offer helpful perks like free Wi-Fi and 24-hour room service; upgrade to our Executive Level rooms and suites for additional 4-star benefits. Sample flavorful cuisine at Market Garden, our on-site restaurant, or enjoy a cup of coffee at Starbucks®. Those planning a meeting here in London will appreciate our well-appointed venues, as well as our close proximity to the airport; after your event is over, pay a visit to our fully-equipped health club. We look forward to welcoming you to the Renaissance London Heathrow Hotel.
Our speakers represent many of the world's leading organisations in the customer experience space. Each speaker brings their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience strategy on a daily basis. Our speakers will take you behind the scenes to see the challenges they have overcome to become leaders in customer experience.
Over 50% are CX decision makers, with another third having strong influence on purchase decisions. Typical job roles include: ‘C’ suite, VP, Senior Directors and Managers responsible for Strategy, CS, CX, Operations and Marketing. The other 50% are people looking to increase their expertise either in relation to their specific function or as part of their of wider career development.
We are delighted to announce that the Customer Experience Professionals Association (CXPA) will be supporting CEW London, the Premier event for Customer Experience Professionals for UK and Europe.
The Customer Experience Professionals Association (CXPA) is a global non-profit organisation dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimise, and envision how organisations interact with their customers.
This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.