CUSTOMER

EXPERIENCE

WORLD

JOHANNESBURG 2018

13 & 14 MARCH | TURBINE HALL

THIS EVENT HAS NOW CLOSED
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

Jeremy Maggs

Event Chair
Journalist & TV Presenter

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Gavin Atkinson

CX specialist and call centre expert
WNS Global Services SA

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Inge-Marie Hilligan

Head of Strategy
Standard Bank CRR

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KK Diaz

Customer Success Champion
A-Game Business Consulting

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Lady Colleen Glaeser

Managing Director
AxxonSoft Southern Africa

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Magauta Mphahlele

Ombud (Acting)
The Consumer Goods and Services

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Paul du Toit

Managing Director
Congruence Training

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Rod Jones

Independent Consultant
Contact Centre Consulting

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Roland Ellingworth

Head - Innovation and Customer Strategy
Taste Holdings

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Roz Broome

Customer Experience Consultant
Roz Broome Consulting (Pty) Limited

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Samantha Worthington

Director
Mardi Gras Marketing

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Sarina de Beer

Managing Director
Ask Afrika

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Sharyn King-Coovadia

Service Executive
Discovery Health

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Tanya Phillips

Chief Operating Officer
Genii Analytics

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