Now for the first time and exclusive to the Customer Experience World 2018, a Master Class will be held to discuss and detail various components of an effective Customer Success Management programme.
Attendees at these Master Classes will take home a far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business.
They will learn strategies for customer success teams and executives; study how to adopt and manage the perceptions of a team’s role from a customer’s point of view and within an organisation; gain an understanding of revenue streams and profitability; and be able to brainstorm and gain insight into the acquisition, analysis and effective use of data for customer relations.
The Master Class will teach participants how to:
These Master Classes promise to inspire and provide additional practical and helpful guidance to delegates.
A Genuine Opportunity to Improve Business Success!