Now for the first time and exclusive to the Customer Experience World 2018, a Master Class will be held to discuss and detail various components of an effective Customer Success Management programme.
Attendees at these Master Classes will take home a far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business.
They will learn strategies for customer success teams and executives; study how to adopt and manage the perceptions of a team’s role from a customer’s point of view and within an organisation; gain an understanding of revenue streams and profitability; and be able to brainstorm and gain insight into the acquisition, analysis and effective use of data for customer relations.
The Master Class will teach participants how to set up a practical, omnichannel communications hub to deliver world class customer success.
In this fast-paced, ‘How-to’ session, seasoned customer success specialist Rod Jones will show just how easy it is to set-up up and configure a cloud-based communications hub, using state-of-the-art, omnichannel technology.