22 – 23 MARCH | SOUTHERN SUN MONTECASINOEVENT NOW CLOSED
Brand new for 2017, we are introducing Customer Outcome Based Thinking. This is the new wave of Customer Experience and it takes the customer to the centre of the company in a way that has never been seen before
Next practice strategies don’t emerge by listening and following leaders in your field. They emerge by challenging accepted norms.
The research shows that a modest increase in customer experience at a typical $1 billion company can earn an average of $827 million in additional revenues over three years.
Source, Temkin Group
Our speakers represent many of the world's leading organisations in the Customer Experience industry, and will lead exclusive insights into:
The Annual Conference will take place on March 22nd - 23rd, 2017 in the Ballroom at the Southern Sun Montecasino, Johannesburg
This two day special event is packed with keynote speeches, case studies, group exercises, networking and an opportunity to be thoroughly entertained. We guarantee you will go away thinking very differently about Customer experience. See the brochure for full details
This event is open to everyone involved in CX decision making, and people looking to further their knowledge of CX. From C-suite downwards, this Digital conference will ignite interest or increase expertise in the one area that can dramatically propel a business forward.
You will leave this event having learnt next practice strategies, ideas and success stories that are working today. You will have worked with experts from different companies and different industries to challenge this thinking. You will have created new ideas that will drive multi-level outcomes, differentiation and hard figure business performance.