The 6th Annual Summit

Announcing the new wave of customer experience thinking in a two day event.

Strategies & Innovations on driving Next Practice. Create new ideas to transform your CX.

The latest breakthrough in Customer Experience Thinking, New Leadership & Soft Skills Thinking.

Brand new for 2017, we are introducing Customer Outcome Based Thinking. This is the new wave of Customer Experience and it takes the customer to the centre of the company in a way that has never been seen before

At the most advanced SA conference in this field, let’s look at some of the topics to be tackled head on:

  • Discover the latest methods emerging to understanding the Successful Customer Outcomes
  • Understand the umbrella strategies that only 1% of organisations use to create a CX leadership position
  • Identify the resources that will help you to create the thinking patterns to build a CX strategy that will keep you ahead of the game.
  • Identify early indicators needed to keep your company on course

Next practice strategies don’t emerge by listening and following leaders in your field. They emerge by challenging accepted norms.

The research shows that a modest increase in customer experience at a typical $1 billion company can earn an average of $827 million in additional revenues over three years.
Source, Temkin Group

Our speakers represent many of the world's leading organisations in the Customer Experience industry, and will lead exclusive insights into:

  • Digital
  • Experience
  • Leadership
  • Innovation
  • Critical success factors for Digital Leadership
  • Tactics for bringing it all together

Where & When

The Annual Conference will take place on March 22nd - 23rd, 2017 in the Ballroom at the Southern Sun Montecasino, Johannesburg


This two day special event is packed with keynote speeches, case studies, group exercises, networking and an opportunity to be thoroughly entertained. We guarantee you will go away thinking very differently about Customer experience. See the brochure for full details


This event is open to everyone involved in CX decision making, and people looking to further their knowledge of CX. From C-suite downwards, this Digital conference will ignite interest or increase expertise in the one area that can dramatically propel a business forward.


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Don’t take out word for it, here’s what some people have to say about previous CEW conferences

You will leave this event having learnt next practice strategies, ideas and success stories that are working today. You will have worked with experts from different companies and different industries to challenge this thinking. You will have created new ideas that will drive multi-level outcomes, differentiation and hard figure business performance.

We look forward to seeing you at the 2017 Annual Summit 2 Day Event