CUSTOMER

EXPERIENCE

WORLD

JOHANNESBURG 2017

22 – 23 MARCH | SOUTHERN SUN MONTECASINO

EVENT NOW CLOSED
 

The most advanced customer experience event available for all CX professionals is now closed.

Due to demand we are hosting the same event in Cape Town on 18th July 2017. Watch this space for more info.

Watch the event highlights


The event was a great success, see some of the feedback from CEW Johannesburg 2017 received below

Thanks for a great conference.
Herman Jansen van Rensburg
GM: Product and Technology, ignite
The conference was exciting with the messaging spot on, sometimes these ideas seem so obvious but require a creative mind to trigger the essence of the objective. I was utterly impressed by the professionalism, in the organisation and the admirable execution of the event. My gratitude for your hospitality, friendliness and kindness, all of which made the experience extra special. All the presentations were good but the following presenters and topics stood out for me: the Global CX Trends & Innovation – Ask Afrika Orange Index, The 4 Es Customer Experience Excellence Model and Gideon Galloway, CEO of King Price presentation was valuable and most enjoyable. Geoff Ramm was amazing, exciting and engaging. His message was thought provoking. All the messages were well positioned and relevant and aimed at the heart of customer care. I left the conference with some great ideas, I need to find a way to implement some these learnings. In due course, I will share some of the practical ideas with you.
Helena-Anne Jones
National Customer Management, ABSA Home Loans
Thank you for such a wonderful customer experience event. The speakers were great, the food was awesome, Jeremy Maggs was an excellent host, the organisation/logistics were great. I certainly had a great customer experience , I can’t wait for the next event!
Kamohelo Potloane
Customer Service Development Manager – HO , Rand Water
I would like to say what an excellent conference it was in every way! It was very interesting with great speakers, innovative and well delivered. It was very well organised, great venue and great food. Thank you so much!
Monique Kotze
Development Manager, Quest


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you need any assistance or information regarding the registration send an email to info@focusgroupevents.com and one of our team members will contact you.




We look forward to seeing you at the 2017 Annual Summit 2 Day Event