CUSTOMER

EXPERIENCE

WORLD

EUROPE 2019

LONDON & BIRMINGHAM

RESERVE YOUR PLACE TODAY
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

Gemma Milne | Birmingham Chair

Technology & Science Journalist
Forbes, Science: Disrupt, WEF, EC

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The Rt Hon The Lord Price CVO | UK

Businessman, writer and member of The Hous...
UK Government, Waitrose, John Lewis & Channel 4

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Ricardo Saltz Gulko | German, Israeli, Brazilian

Managing Director and Co-founder
Eglobalis Customer Experience, Innovation & Design Agency

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Mohamed Latib | USA

Founder & CEO
CX University

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Steve Jackson | UK

Chair for London Growth and Innovation
Co-Founder and Group COO of Xoomworks Ltd

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Adrian Swinscoe | UK

Best-selling author, Forbes contributor, i...
How to Wow

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Alex Genov | USA

Head of Customer Research
Zappos

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Andrew Lawson | UK

Chief Product Officer
Zopa

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Brad Borkan | USA

After Dinner Speaker
When Your Life Depends on It

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Christoph Neut | Belgium

VP of EMEA
Sparkcentral

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Elisabeth Rochman | UK

Director of Innovation, Strategy and Commu...
Xerox

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Jason Choy | UK

Director of Partnerships, Communications P...
Google

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Nicholas Cumisky | UK

UK Mobile Lead
Google

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Nikki Gatenby | UK

MD and Owner
Propellernet

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Oisin Lunny | UK

Technology Stream Chair
OpenMarket

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Pauliina Jamsa

Global senior online marketing manager
Siemens

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Pauline Wilson | UK

Operations Director
Virgin Holidays

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Pete Durant | UK

Head of Digital Marketing
Endemol Shine UK

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Ronny Gottschlich | Germany

Chief Executive
Lidl UK

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Russell Scherwin | USA

CMO Watson Commerce
IBM

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Sarah Metcalfe | UK

Head of Customer Service
Sure Petcare

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Suzie Dieth | USA

Director, Customer Experience
Reliant

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