The First Annual Digital Leadership Conference

The event was a great success, see some of the feedback received below

A very worthwhile day with some great speakers and good quality content shared. The insights ranged across the technologies, integration, organisational structures and infrastructure, as well as the interaction with customers, and how people will engage with brands and technologies in the future. There was much food for thought, especially as the presentations stimulated questions and discussions shared in a very convivial and intimate atmosphere. A very rewarding day.
Mark Batchelor, Transformation and Customer Experience, Markman OTW
I wanted to say a very big Thank You for the first Annual Digital Leadership Conference. I found it extremely insightful and realised that our Company is further into the digital world than I originally thought. Jeremy was an extremely good Chair and Dr Nicola Millard and Ian Jindal, the highlights of my day. Such exceptional speakers and their subjects were enthralling. I learnt an awful lot over the day and met some amazing people. I will look at future events, as well as recommend to others.
Paula Brazier, Head of Client Experience, Foster Denovo
Great show yesterday, quality of speakers and subject matters was superb! I think you've nailed an area that I've not seen many talking about in terms of leadership and transformation like that.
Shamon Raytal, MO-Data

Strategies & Innovations on driving Next Practice. Create new ideas to transform your Digital CX.

Speakers, case studies, think tank debates.

A new wave of customer experience is coming to digital in 2017.

At the First Annual UK conference in this field, let’s look at some of the topics and problems to be tackled head on:

  • What does Digital Leadership mean for market leaders in 2017, and beyond?
  • What are the critical factors that will influence success or failure?
  • What do companies need to do differently and how can they best prepare?

Next practice strategies don’t emerge by listening and following leaders in your field. They emerge by challenging accepted norms.

The research shows that a modest increase in customer experience at a typical $1 billion company can earn an average of $827 million in additional revenues over three years.
Source, Temkin Group


Jeremy Nicholas Event Chair

Jeremy Nicholas is a writer and broadcaster with thirty years on TV and radio, most of it with the BBC. He’...

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Bian Salins Head of Social - Digital TSB Bank

If it's still appropriate to use the term 'digital native' then I guess I am one of them. My kids keep aski...

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Dr Nicola Millard Customer Insights & Futurology BT

Nicola combines psychology with futurology to try and anticipate what might be lying around the corner for ...

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Ian Jindal Editor in Chief InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and i...

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Lee Bryant Co-founder Post*Shift

Lee Bryant is a leading thinker on technology-inspired organisational design and believes networks and plat...

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Matt Ballantine Speaker, blogger and podcaster stamp London

Matt Ballantine’s career has skirted a fine line between polymath and Jack of All Trades. Having graduated ...

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Richard McCrossan Digital Practice Lead, EMEA Genesys

Richard McCrossan heads up Genesys Digital in Europe, Middle East and Africa. In this role, he helps EMEA'...

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Our speakers represent many of the world's leading organisations in the Customer Experience industry, and will lead exclusive insights into:

  • Digital
  • Experience
  • Leadership
  • Innovation
  • Critical success factors for Digital Leadership
  • Tactics for bringing it all together

Where & When

The Digital Conference will take place at the Holborn Bars, London EC1N 2NQ


This one day special event is packed with keynote speeches, case studies, group exercises, networking and an opportunity to be thoroughly entertained. We guarantee you will go away thinking very differently about Customer experience. See the brochure for full details


This event is open to everyone involved in CX decision making, and people looking to further their knowledge of CX. From C-suite downwards, this Digital conference will ignite interest or increase expertise in the one area that can dramatically propel a business forward.

Platinum sponsor

Event endorsers


Don’t take out word for it, here’s what some people have to say about previous CEW conferences

We look forward to seeing you at the First Annual Next Practice Digital Customer Experience Strategies Conference