How Co-creation will help you achieve your CX goals

Facilitated by world leading co-creation experts - Maarten Pieters, Dr Olaf Hermans and David Pinder – the purpose of the day is to immerse practitioners, experts and delegates in co-creation.

This unique event will enable you to:

  • Learn cutting-edge thinking in co-creation in CX
  • Learn the latest best practice CX from our experts
  • Learn how to use co-creation to achieve much more with less
  • Have unrivalled networking opportunities
  • Have ongoing access and support to experts, your peers, vendors and practitioners through a FREE 60-day membership of the Co-create platform
  • Learn how to be in the 20% of CX programs that really SUCCEED
  • Work with peers and experts on YOUR most pressing challenges

Our promise to delegates

No more listening to speeches you’ve heard before: you get presentations beforehand

No more frustration with the limited networking time: the whole purpose is networking

No more difficulties in justifying the expense: you will be able to build your own personalized development plan and make requests for follow-up

No more siloed thinking: learn from other cross-industry experiences

Our promise to vendors

No more leaving the conference and forgetting all the great contacts you have made: our partners, Co-Create, will support the follow-up with virtual webinars and summary briefs

No more offering solutions without understanding delegate needs: you are there as part of the co-creation event (under Chatham House Rules), so you help delegates define the solutions they need

No more, ignored post-event e-mails: we capture ‘in the moment’ needs and event follow-up.

What you receive:

  • Pre-workshop online access to the experts’ thinking
  • Full-day hands-on CX co-creation induction, with refreshments and lunch
  • 60 days post-event access to the experts and content via the Co-create platform
  • We provide everything you need 
  • Membership of our priority newsletter group for ongoing learning

Your investment for the day: £499 + VAT per person. Book now to secure your place on this MUST attend event.

In addition, Vendors/Consultants will receive:

  • Full co-creation time with delegates for the whole event
  • 2 hours time for networking and sales at your stand
  • 60 days access to co-creation follow up
  • We will pre-send details of your organisation to the delegates pre-event

Vendors/Consultants rate: £1,999 + VAT. Book now to secure your place on this MUST attend event.



Two weeks prior to the event:

You will get access to the Co-create online platform where you can learn about the experts and vendors, and listen to podcasts by our expert contributors.

This pre-event information means you arrive on the day ready to maximise the value of your interactions with our experts and your peers.


8.30 – 9.20

Networking breakfast and sign in

9.20 – 9.45 

Introduction to the event

9.45 – 10.15

Maarten Pieters on Co-creation

10.15 – 10.45

Identification of your key issues & process outline

10.45 – 11.05


11.05 – 12.50

Round 1 discussions & feedback

12.50 – 14.00

Networking lunch

 14.00 – 14.30

Olaf Hermans on Relationships

 14.30 – 15.30

Round 2 discussions & feedback

 15.30 – 16.15

Experts Q&A and Next Actions

 16.15 – 17.00

Networking drinks


After the event you have a full 60 days access – at no additional cost – to the Co-create platform where you will be able to continue your co-creation interactions with the experts, fellow delegates and vendors. We’ll be helping you with white papers, webinars and other exciting content.

Your investment for the day: £499 per person. Book now to secure your place on this MUST attend event.

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