CUSTOMER

EXPERIENCE

WORLD

BIRMINGHAM 2018

6 & 7 NOV | EDGBASTON CRICKET GROUND

RESERVE YOUR PLACE TODAY
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

Olivier Mourrieras | France

Event Chair
Founder CX Impact

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Andrew Hall | UK

Chief Innovation Officer
Capgemini

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Ali Lawrie

Head of Customer Experience
AkzoNobel

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Dr Chris Brauer | UK

Director of Innovation
Goldsmiths, University of London

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Jan Richards

Head of Insights & Planning
Dublin Airport

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Linda Yeardley

Director, Digital Transformation
eGain

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Mark Harrison

Chair
TribeCX

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Peter Dorrington

Director of Customer Insights
TTEC

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Rachel Haworth

Customer Experience Director
Coventry Building Society

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Ritchie Brett

Strategist
383 Project

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Sirte Pihlaja | Netherlands

CEO, Customer Experience Optimiser
Shirute

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Steven Carleton | USA

Founder & President
CustomerMatters LLC

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Steven Walden

Director of Customer Experience
Strativity Group

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Thomas Rudelle

Head of Social Media
AXA Insurance

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