CUSTOMER

EXPERIENCE

WORLD

BIRMINGHAM 2018

6 & 7 NOV | EDGBASTON CRICKET GROUND

RESERVE YOUR PLACE TODAY
 

Continuing Professional Development (CPD) Certifications

Customer Experience World (CEW) is a focused and themed event that will add significant value to your business by providing insights into customer service excellence best practices, globally.

We pride ourselves on the fact that the CEW is the only customer experience event offering Continuing Professional Development (CPD) Certification. 

The event includes a Master Class, teaching various aspects of customer experience coupled with practical hands-on keynotes, case studies and presentations from some of the leading practitioners and consultants in the world.

Our theme for CEW2018 is focused on how to implement, manage and maintain customer experience and achieve customer success with the evidence of increased, continual business success – Customer Success Means Business Success.

Benefits of attending the CEW2018

The benefits of attending a Customer Experience World Conference can be seen from two perspectives – that of the CX Professional, and that of the business itself.

For the Customer Experience Professional:

  • The Master Class will assist in developing deeper knowledge and skills in CX best practices, including strategies and operational issues. With a CPD certification, it also ensures the professional standard of individual qualifications and registrations are maintained, contributing to your professional sense of direction.

  • The practical hands-on keynotes, case studies, and presentations will build confidence and credibility, showcasing best practices and equipping everyone attending, with tools to positively manage and cope with change.

  • CPD certification is beneficial for the CX Professional continued career progression and advancement. CPD research has confirmed, that for anyone hoping to be promoted, or wanting to specialize in a specific area, demonstrating their learning agility and dedication to CPD can make a substantive difference.

For the Business:

  • One of the primary benefits of attending the CEW event is ensuring the customer experience standards across the company are high and consistent.

  • The CPD certification will promote greater engagement from the CX professional and overall improved commitment towards customer and business success. Having a number of employees attend the customer experience world event and receiving a CPD certificate, whether concurrently or over a period of time, allows for the sharing of best practice and support.

  • Overall attendance at the Customer Experience World event contributes to maximising customer experience staff potential and morale with the evidence of achieving positive customer experiences.

When it comes to customer experience, achieving customer success with the evidence of gaining business success, we understand organizations feel that they need to tick all the boxes. Operational excellence is not enough, we need to differentiate ourselves.

Attending CEW2018 and becoming part of a worldwide group of thought leaders and industry experts leading the way in customer success initiatives, will result in measurable and improved business success.



Brands that attend our events and receive CPD Certification