The primary aim of CEW2018 is to share knowledge and to ensure that your business is able to make any customer interaction, at any and all touch points along the way, a positive experience.
With a strong Customer Success Programme in place, your business has an awesome opportunity to increase both its value and its profit. CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe, taking place in London, Birmingham, Cape Town and Johannesburg.
The anatomy of a successful Customer Success Team in relation to the overall business staffing levels, as well as skills and knowledge needed by the team members.
Learn more
Customer Success Program models detail activities of the Customer Success team - tasks including outcomes and effects on Customer Retention and Relationship Optimization.
Learn more
Digital transformation systems and tools necessary to implement a Customer Success Program with a strong focus Data Analytics, Machine Learning and Artificial Intelligence.
Learn more
Now a Master Class is included in the CEW2018 program to teach, discuss and detail various components of an effective Customer Success Management programme.
Learn more
CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.
A far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business. They will also learn:
It is important to appreciate that the ultimate goal of any business is for its customers to be happy – and this is achieved by ensuring that they feel they are being listened to when they communicate with your organisation, and that they are receiving value when they engage with your business; all with the least possible effort. With this in mind, ask yourself: Can I really afford to miss out on attending CEW2018?
Simply fill in the form here and once we've verified your application, you'll receive details of your unique link to promote to your network. Every registration you refer will earn the equivalent of £30 (R500) and will be awarded monthly.
Rinos Mautsa
CICMA
The level of expertise and knowledge exemplified by the presenters was excellent. In addition, the positive attitudes, willingness to explain concepts, clarity of visual aids and handouts, and opportunities to ask questions really helped to get more insights on different subject areas. Excellent event, challenging and thought provoking. The conference will soon be an Olympics of CX in Africa.
