The primary aim of CEW2018 is to share knowledge and to ensure that your business is able to make any customer interaction, at any and all touch points along the way, a positive experience.
With a strong Customer Success Programme in place, your business has an awesome opportunity to increase both its value and its profit. CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe, taking place in London, Birmingham, Cape Town and Johannesburg.
The anatomy of a successful Customer Success Team in relation to the overall business staffing levels, as well as skills and knowledge needed by the team members.
Customer Success Program models detail activities of the Customer Success team - tasks including outcomes and effects on Customer Retention and Relationship Optimization.
Digital transformation systems and tools necessary to implement a Customer Success Program with a strong focus Data Analytics, Machine Learning and Artificial Intelligence.
Now a Master Class is included in the CEW2018 program to teach, discuss and detail various components of an effective Customer Success Management programme.
CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.
A far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business. They will also learn:
It is important to appreciate that the ultimate goal of any business is for its customers to be happy – and this is achieved by ensuring that they feel they are being listened to when they communicate with your organisation, and that they are receiving value when they engage with your business; all with the least possible effort. With this in mind, ask yourself: Can I really afford to miss out on attending CEW2018?
CEW2018 SA delegates will each receive their own copy of The Customer Magazine published by the Chartered Institute of Customer Management (CICM.)
This world-class publication is filled with the latest and best articles on customer engagement. It strives to promote customer excellence by bringing readers the very best content and latest business trends in customer success.
As a genuine opportunity to improve customer success, CEW2018 will deliver an outstanding experience. Delegates will receive The Customer Magazine, giving them the opportunity to learn from African industry best practice leaders.
African customers have gone past the level of merely buying products and services; they buy results. Despite what some brands may still think, customer service and customer experience are actually two very different paradoxes towards a nexus! Although clearly they often cross over, brands should have a different strategy for both.
Editor Benson Mukandiwa / The Customer Magazine
I have had the privilege of working with Maggie and the Focus Group over the past 7 years as a speaker, delegate and industry specialist. The CEW conference (now presented on three continents) is an accolade to Maggie’s incredible connections, pulse on the rapidly evolving customer space and a dedicated passion to link, share and inform. Few conferences are organised as professionally, with as much attention to detail and personalisation as those directed by Maggie and her team.