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Learn MoreUnique CX insights
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We source the best speakers, the thought leaders, the industry experts worldwide to bring you up to speed on the future of the digitised customer experience.
Customer Experience World is known as the premier customer experience event available for all Customer Experience professionals in the world.
Partake in inspiring keynotes from authors, celebrity speakers, thought leaders, industry experts and CEO’s covering topics in
Our attendees are encouraged to participate, to network and to gain new revolutionary customer experience insights; practical take home ideas that can be implemented immediately
Jeremy Nicholas
Event Chair
Jeremy is a writer and broadcaster with 30 years on TV and radio, most with the BBC. He's best known for pr...
Geoff Ramm
Multi-award winning speaker
Author of Celebrity Service
Prepare to be entertained, energised and enlightened, on a journey of memorable customer service and market...
Royston Guest
CEO
Pti Worldwide
Royston Guest is CEO of Pti Worldwide, a global consultancy and training organisation with a proven track r...
Clare Muscutt
Head of Customer Experience
Sainsburys
Clare is responsible for the Customer Experience Team and Strategy at Sainsbury's
Setting direction thr...
Duncan Wallace
Managing Partner EMEA
Treehouse Global
Duncan specialises in ‘Direct Channel Solutions & Strategic Operations’ and has over 25 years experience as...
Laura Brown
Retail Director
Harrods
Laura is responsible for the sales, service, standards and customer experience at Harrods. She has overall ...
Xolani Ngidi
Eskom
As we all know, that Customer Service and Experience is key in our nature of business, this workshop will certainly add value on how to implement and manage our system, processes and people, therefore providing great customer experience to our customers.
