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We get some great feedback from all of our events, take a look at the comments and video testimonials here.

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Our Customer Experience Speakers

Jeremy Maggs Event Chair

Jeremy Maggs has been a journalist for 30 years and has worked across all media platforms – newspapers, rad...

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Jeremy Nicholas Event Chair

Jeremy is a writer and broadcaster with 30 years on TV and radio, most with the BBC. He's best known for pr...

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Geoff Ramm Multi-award winning speaker Celebrity Service & OMG Marketing

Prepare to be entertained, energised and enlightened, on a journey of memorable customer service and market...

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Emel Temucin CEO & Co Founder LeadNeuro

Emel Temuçin is an Ankara University graduate from the Political Science Faculty. Starting her business car...

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Gideon Galloway CEO King Price

King Price Insurance is a South African based, privately owned company that was founded by Gideon Galloway....

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Matt Ballantine Speaker, blogger and podcaster stamp London

Matt Ballantine’s career has skirted a fine line between polymath and Jack of All Trades. Having graduated ...

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 About Us

We run customer experience conferences focussed on improving every aspect of customer retention using customer experience strategy with leading experts in customer experience from around the world.

With year on year attendance growth at our customer experience conferences, we have an impressive track record in attracting major brands and industry experts in delivering and supporting our landmark events.

I have had the privilege of working with Maggie and the Focus Group over the past 7 years as a speaker, delegate and industry specialist. The CEW conference (now presented on three continents) is an accolade to Maggie’s incredible connections, pulse on the rapidly evolving customer space and a dedicated passion to link, share and inform. Few conferences are organised as professionally, with as much attention to detail and personalisation as those directed by Maggie and her team.
Craig Lee
Emirates Group
Thank you again for an amazing Customer Experience. It was my first Customer Experience Conference and clearly the speakers are all extremely sophisticated, knowledgeable and the technology available are impressive. Thank you again for an awesome two day intervention and also the refreshments were just too delicious for words. Very well planned and organised.
Ricky Harris, CEO
CICMA Global

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More information

Focus Group update

Thank you to all the people who came forward showing support for TFG over the past few days. We have been advised to continue highlighting our disassociation with Charles Bennett and or, The Next Ten (or any other company he is associated with).

Let it be known that as of close of business on 14th December 2016 Charles Bennett does not represent TFG, CEW in any capacity. If he should approach anyone with the view to doing so, please could you contact us immediately. We would also like to stipulate that he has never been a non executive Director of the Focus Group board.

Announcing CPD Accreditation

We are pleased to announce that we are now accredited by the CPD Standards Office for its ‘Customer Experience Professional Certification’. 

Focus Group Events has been independently accredited by the CPD Standards Office for its its ‘Customer Experience Professional Certification’.

Delegates who attend the course can request a CPD Certificate of Attendance and record the training time towards their formal CPD requirements for their professional body, institute or employer.

The CPD Standards Office has approved that the Focus Group Events course using a third party assessment process. The Office forms part of the Professional Development Consortium and is overseen by an Expert Advisory Board comprising, academics, employers and professional bodies.

The Office provides independent CPD accreditation services to training courses, events, digital and online, coaches and speakers. It has accredited thousands of CPD activities across 20 countries and all continents. See: cpdstandards.com

Attendee feedback

A very worthwhile day with some great speakers and good quality content shared. The insights ranged across the technologies, integration, organisational structures and infrastructure, as well as the interaction with customers, and how people will engage with brands and technologies in the future. There was much food for thought, especially as the presentations stimulated questions and discussions shared in a very convivial and intimate atmosphere. A very rewarding day.
Mark Batchelor, Transformation and Customer Experience, Markman OTW
I wanted to say a very big Thank You for the first Annual Digital Leadership Conference. I found it extremely insightful and realised that our Company is further into the digital world than I originally thought. Jeremy was an extremely good Chair and Dr Nicola Millard and Ian Jindal, the highlights of my day. Such exceptional speakers and their subjects were enthralling. I learnt an awful lot over the day and met some amazing people. I will look at future events, as well as recommend to others.
Paula Brazier, Head of Client Experience, Foster Denovo
Great show yesterday, quality of speakers and subject matters was superb! I think you've nailed an area that I've not seen many talking about in terms of leadership and transformation like that.
Shamon Raytal, MO-Data
What a Fantastic event - I thought that this year’s CEW was your best yet. Great speakers, great content, great networking. We loved it!”
Derek Williams, CEO, The WOW Awards!
Fantastic workshop. Inspiring speaker with great insight as to how customer experience management should be delivered within a corporate. We have worked with Charles on multiple occasions as part of our programme to create the leading customer focussed organisation in our market. Charles’s work was a fundamental part in helping us to think differently and to deliver a fundamental part of our vision.
Bronwynn Tippett, Internal & External Brand Avocate & Evangelist, Tracker
This event is definitely worth your time, both for the quality and breadth of the speakers as well as for the attention to details. There were ample opportunities for networking and as the event was of an intimate size, everyone was very approachable. Read full article on LinkedIn
Brian Kling, Autodesk
The workshop was very beneficial for me as Charles even highlighted the most important steps for Customer Experience Management which I'm in the process of implementing. In addition to that, we even came up with a strategy of how enhance and make our customer experience much better and also ensure that the organization has profit gain. It was a fantastic workshop and I will be attending again.
Xolani Ngidi, MCoE Analyst Officer Eskom, Johannesburg

Official Voice of the Customer Partner of Customer Experience World

Melanie Botes

Woolworths Financial Services

ICEW has really set the new standard for conferences on Customer Experience in South Africa.