Learn more. Add value. Deliver better service.
CEW 2018 - the world's leading customer success event.
Now including a Master Class programme.

People

The anatomy of a successful Customer Success Team in relation to the overall business staffing levels, as well as skills and knowledge needed by the team members.

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Process

Customer Success Program models detail activities of the Customer Success team - tasks including outcomes and effects on Customer Retention and Relationship Optimization.

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Technology

Digital transformation systems and tools necessary to implement a Customer Success Program with a strong focus Data Analytics, Machine Learning and Artificial Intelligence.

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Masterclass

Now a Master Class is included in the CEW2018 program to teach, discuss and detail various components of an effective Customer Success Management programme.

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Key take-aways from our events

   A genuine opportunity to improve business success

CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.

   Attendees at our Customer Experience conferences will take home:

A far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business. They will also learn:

  • Strategies for customer success teams and executives;
  • Study how to adopt and manage the perceptions of a team’s role from a customer’s point of view and within an organisation;
  • Gain an understanding of revenue streams and profitability;
  • Brainstorm and gain insight into the acquisition, analysis and effective use of data for customer relations.
  • How to ensure customers succeed in using their products or services.

It is important to appreciate that the ultimate goal of any business is for its customers to be happy – and this is achieved by ensuring that they feel they are being listened to when they communicate with your organisation, and that they are receiving value when they engage with your business; all with the least possible effort. With this in mind, ask yourself: Can I really afford to miss out on attending CEW2018?

Leading CX speakers reveal their own CX insights

Just some of the CX speakers you'll find at our events around the world

Jeremy Maggs Event Chair Journalist & TV Presenter

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Jeremy Nicholas Event Chair Writer & Broadcaster

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Geoff Ramm Multi-award winning speaker Author of Celebrity Service

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Nigel Risner Motivational Speaker Business Coach CEO Speaker of the Year

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Royston Guest CEO Pti Worldwide

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Annette Franz CX Thought Leader CX Journey Inc

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Laura Brown Retail Director Harrods

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Magauta Mphahlele Ombud (Acting) The Consumer Goods and Services

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VIEW ALL OF OUR SPEAKERS

See the fantastic feedback we receive

Andrew Harris

Laithwaites Wine

Fantastic event, very well organised and hosted. The speakers were brilliant and very thought provoking.


Some of the leading brands that attend our worldwide events


The amazing partners we work with to support our events