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Learn MoreUnique CX insights
Speaker and guest posts
Tips to improve CX today
We source the best speakers, the thought leaders, the industry experts worldwide to bring you up to speed on the future of the digitised customer experience.
Customer Experience World is known as the premier customer experience event available for all Customer Experience professionals in the world.
Partake in inspiring keynotes from authors, celebrity speakers, thought leaders, industry experts and CEO’s covering topics in
Our attendees are encouraged to participate, to network and to gain new revolutionary customer experience insights; practical take home ideas that can be implemented immediately
Jeremy Nicholas
Event Chair
Jeremy Nicholas is a writer and broadcaster with thirty years on TV and radio, most of it with the BBC. He’...
Geoff Ramm
Multi-award winning speaker
Author of Celebrity Service
Prepare to be entertained, energised and enlightened, on a journey of memorable customer service and market...
Royston Guest
CEO
Pti Worldwide
Royston Guest is CEO of Pti Worldwide, a global consultancy and training organisation with a proven track r...
Clare Muscutt
Head of Customer Experience
Sainsburys
Clare is responsible for the Customer Experience Team and Strategy at Sainsbury's
Setting direction thr...
Duncan Wallace
Managing Partner EMEA
Treehouse Global
Duncan specialises in ‘Direct Channel Solutions & Strategic Operations’ and has over 25 years experience as...
Laura Brown
Retail Director
Harrods
Laura will explain how Harrods achieved the status of being a top employer and the impact it has had on the...
Nadine Dyer
Deloitte
It was an enjoyable, thought provoking and very inspirational event. The speakers spoke in detail and passion about the journeys they undertook to get their CX to where it was. The tools and key take-aways they shared were all tangible and I will be incorporating some into our CX strategy.
